Defence Services Operations Leader

Sodexo Group; Middle Wallop; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service management company is seeking an experienced Defence General Manager to oversee all Defence-related services at Middle Wallop. Responsibilities include managing service delivery, ensuring compliance with KPIs, and contributing to growth initiatives. The ideal candidate will have a robust background in soft FM services, strong leadership skills, and familiarity with HR processes. Benefits include employee assistance programs, virtual GP access, and financial planning tools. Apply now to join a team that values your contributions.

Benefits

Employee Assistance Programme

24/7 virtual GP

Discounts for you & family

Financial tools & retirement plan

Qualifications

• Experience in a management role within the soft FM services industry.
• Proven leadership and people management skills.
• Knowledge of HR processes including recruitment and performance management.
• Good written and verbal communication skills.
• Strong numerical and organisational skills.
• Knowledge of Health & Safety regulations.
• Ability to work independently and in a team.
• Proficient in MS Office.
• Strong attention to detail.
• Ability to analyse problems and develop solutions.
• Experience working in a military environment.
• Previous experience in a similar role.
• IOSH Managing Safely qualification.
• Food Safety qualification equivalent to CIEH Level 3.

Responsibilities

• Manage Defence services according to contract requirements.
• Plan and manage service delivery across all business areas.
• Ensure achievement of service standards and KPIs.
• Contribute to service growth while maintaining budget control.
• Build strong client and customer relationships.
• Manage and develop a team of direct reports.
• Act as Duty Manager and provide on-call cover.
• Collaborate with department managers for smooth service.
• Monitor Health & Safety and Food Safety standards.
• Promote employee engagement and a positive work environment.
• Support marketing initiatives and promotional activities.
• Maintain care of company equipment.
• Undertake training and professional development.
• Carry out reasonable duties as directed by management.

Skills

Management experience in soft FM services

Leadership skills

HR processes knowledge

Good communication skills

Numerical and organisational skills

Health & Safety knowledge

Ability to work independently

Proficiency in MS Office

Problem-solving skills

Experience in military environment

Previous similar role experience

IOSH Managing Safely qualification

Food Safety qualification (CIEH Level 3)

Job description

A leading service management company is seeking an experienced Defence General Manager to oversee all Defence-related services at Middle Wallop. Responsibilities include managing service delivery, ensuring compliance with KPIs, and contributing to growth initiatives. The ideal candidate will have a robust background in soft FM services, strong leadership skills, and familiarity with HR processes. Benefits include employee assistance programs, virtual GP access, and financial planning tools. Apply now to join a team that values your contributions.