Defence IT Service Delivery Manager

Advanced Resource Managers Ltd; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading recruitment consultancy in the UK is seeking an experienced Customer Service Manager to oversee service operations and ensure high customer satisfaction levels. This role involves managing service delivery, working in a Defence environment, and possessing strong ITIL knowledge. The ideal candidate should have a strong background in service management and technical support. The position offers an opportunity to enhance customer service excellence in a collaborative setting.

Qualifications

• Strong Service Delivery or Service Desk support management background within a Defence environment.
• Commercial / technical know-how in the service sector.
• Experience of working within an ITIL Service Organisation.

Responsibilities

• Manage day to day service operation and ensure service expectations are met.
• Own the Service definitions and SLA definitions.
• Be the first escalation point for the customer service.
• Drive and manage Change Requests from the customer.
• Accountable for technical stability of designated systems.

Skills

Service Delivery Management

Customer Service Skills

Technical Support

Change Management

Education

ITIL Foundation or higher accreditation

Tools

Microsoft Operating Platforms

Virtualisation Technologies

Cloud-based Services

Linux

LAN and WAN

Job description

A leading recruitment consultancy in the UK is seeking an experienced Customer Service Manager to oversee service operations and ensure high customer satisfaction levels. This role involves managing service delivery, working in a Defence environment, and possessing strong ITIL knowledge. The ideal candidate should have a strong background in service management and technical support. The position offers an opportunity to enhance customer service excellence in a collaborative setting.