Dedicated Service Desk Technician (Cambridge)

STORM Technologies PH; Saffron Walden; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT solutions provider in Saffron Walden is seeking a Dedicated Service Desk Technician to act as the central point for all IT-related incidents. Responsibilities include providing 1st and 2nd line support, logging incidents, and facilitating device setups. Ideal candidates will have a minimum of 2 years of Service Desk experience and excellent communication skills. This role offers competitive salary and comprehensive benefits, including training and development opportunities.

Benefits

Competitive Salary

20 days annual leave plus 10 personal days

Enhanced Workplace Pension

Full training plan and funding for courses

Qualifications

• Minimum 2 years of Service Desk experience, ideally within an MSP.
• Experience working in an IT reseller organisation is a bonus.

Responsibilities

• Act as the central point of contact for IT-related incidents and service requests.
• Provide 1st and 2nd line support on Microsoft 365 and office applications.
• Perform device builds and facilitate desk moves.

Skills

Organisational skills

Excellent communication skills

Knowledge of Microsoft 365

Experience with supporting CAD packages

Working knowledge of IT Infrastructure

Job description

Dedicated Service Desk Technician

Established in June 2000, Storm has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations.

As an IT solutions provider, storm delivers best-of-breed solutions, from hardware and software to networking, cloud and support services, we deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades.

With a growing team across account management, pre-sales, solutions and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients.

What you’ll be doing

As a Dedicated Service Desk Technician, you’ll be the central point of contact for all IT-related incidents and service requests. You’ll be working one on of our dedicated customer sites, and will be responsible for logging incidents, service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.

• Provide 1st and 2nd line support on Microsoft 365, office applications, internal software
• Performing device builds and facilitating desk moves

The skills you’ll need

Someone with previous IT Service Desk Experience working in an IT reseller organisation would be a bonus

• Well organised & able to work in a fast-paced environment
• Excellent communication skills at all levels
• Knowledge of Microsoft 365 and Office apps
• Experience with supporting CAD packages (solidworks autocad etc.)
• Working knowledge of IT Infrastructure service and user administration activities (new joiners, folder management, password resets etc.)

What we offer

• Competitive Salary dependant on experience working Monday – Friday
• 20 days annual leave plus 10 personal days and an extra half day off on your birthday.
• Enhanced Workplace Pension
• Full training plan, dedicated to your continued learning and progression as well as access to fully funded courses and exams

Successful applicants will need to undertake a basic Disclosure and Barring Service (DBS) check upon starting your employment with us.

Storm Technologies is an Equal Opportunities Employer, and we are committed to being a welcoming, successful, and compassionate workplace for all employees. The workforce at Storm is diverse and the environment inclusive.

Experience Required

Minimum 2 years of Service Desk experience, ideally within an MSP

Location

Ability to commute easily near to Duxford, full time office based