Deck Customer Service Assistant

Thames Skills Academy; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Thames Skills Academy is seeking a customer service professional to join our team aboard our vessel at Trinity Buoy Wharf. The role involves ensuring passenger safety, assisting in vessel management, and providing excellent customer service. Candidates must have prior experience in a customer service environment. The successful applicant will have various responsibilities including ticket verification, vessel cleaning, and assisting in safety checks. This position is essential for delivering a quality experience to our passengers.

Qualifications

• Previous relevant working experience within a Customer Service environment.

Responsibilities

• Assist the Master/Mate in the safe operation of the vessel.
• Ensure that all passengers have the correct ticket type for their journey.
• Assist in cleaning and maintenance of the vessel.
• Support customer service and stock control.
• Assist in safety checks of the vessel's equipment.
• Ensure health and safety announcements are played.
• Assist with securing vessels alongside piers.
• Record passenger numbers correctly on all systems.
• Provide a friendly welcome to customers on board.
• Assist in the bunkering of fresh water and fuel.

Job description

This role works in close collaboration with the crew on board the vessel to ensure the safety and great customer experience of our passengers.

Responsibilities

• To assist the Master / Mate in the safe operation of the vessel, whilst carrying out safe and efficient vessel management duties.
• To ensure that all passengers have the correct ticket type for their journey in line with our Pay Before You Travel Policy.
• To assist the Master / Mate / OSCA in cleaning and maintenance of the vessel.
• To assist the OCSA where required with delivery of customer service & stock control, working in partnership to improve the customer experience
• To assist in safety checks of the vessel’s equipment in accordance with the requirements of SMS and ISM. Ensure compliance with all Health and Safety regulations and safe working practices as required by current legislation and the Company’s health and safety Policy and practices.
• To ensure that health and safety and all other automated announcements are played reporting any defects to the on board Mate.
• To assist with securing vessels alongside piers as directed by the Master and Mate.
• To ensure that passenger numbers are recorded correctly on all relevant systems, advising team mates on the piers where necessary of the amount of space left on board before the loading process commences.
• To ensure that all customers receive a friendly welcome on board, are given any further information they may require with supporting literature and are given a fond farewell at the end of their journey.
• To assist in the bunkering of fresh water and fuel

Location and Travel

Trinity Buoy Wharf

Qualifications & Experience

Previous, relevant working experience within a Customer Service environment