Decants Manager (12 month FTC)

Vivid Housing; Basingstoke; On-site; GBP 60,000 - 65,000; Full time

Job summary

A housing organization in the UK is seeking a Decants Manager to lead and manage decant processes for customers needing temporary moves due to repairs or safety concerns. The ideal candidate has proven experience in managing large-scale relocation programmes and strong leadership skills in a similar environment. This full-time position offers a salary of £60,000 - £65,000 plus benefits, including a productivity-related bonus and pension contributions.

Benefits

26 days holiday (plus bank holidays)

Productivity-related bonus scheme

Generous pension contributions

Life assurance

Private medical insurance

Qualifications

• Proven experience in a leadership role within building maintenance or a similar environment.
• Strong understanding of decant policies and compensation frameworks.
• Ability to manage risk and drive efficiency.

Responsibilities

• Lead and develop the decant service for customers.
• Coordinate schedules for timely, compliant, and cost-effective moves.
• Manage external contractors, budgets, and performance targets.

Skills

Managing decant or large-scale relocation programmes

Understanding of housing law

Leadership in building maintenance

Supply chain and contract management

Communication and stakeholder management

Job description

As decants manager, you'll be leading and managing all aspects of the decant process for customers affected by repairs that require a temporary move, this may be due to safety concerns or issues that result in the property being inhabitable until repairs are completed. Customers will need to be supported throughout the process, decants will need to be in line with timescales, compliance, legislation, policy and best practice.

Key responsibilities

• Lead and develop the decant service, ensuring customers are supported throughout their journey
• Develop and implement decant strategies that meet the requirements of VIVID standards.
• Coordinate schedules to guarantee timely, compliant, and cost‑effective moves
• Implement strategies and processes that meet VIVID standards and regulatory requirements
• Drive for continued efficiency of our decant repairs & maintenance service when benchmarked across the sector and with other comparable providers
• Collaborate across teams and act as an ambassador for customer safety and satisfaction
• Use data and insight to improve service delivery and reduce costs
• Manage external contractors, budgets, and performance targets

Qualifications & Experience

• Proven experience managing decant or large‑scale relocation programmes
• Strong understanding of housing law, decant policies and compensation frameworks
• Proven experience in a leadership role within building maintenance or a similar environment, ideally within the social housing sector
• Experience in property services, compliance, or housing operations
• Strong supply chain and contract management skills, with the ability to manage complex contracts and supplier relationships.
• Ability to manage risk, drive efficiency, and deliver outstanding customer outcomes
• Excellent communication and stakeholder management skills

As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.

VIVID Housing
Hampshire, NO CODE
£60,000 - £65,000 doe + discretionary bonus
Contract
Full time
NEW

We're VIVID! - We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

Are you passionate about delivering exceptional customer service and ensuring safety? We're looking for a Decants Manager to lead and manage all aspects of the decant process for customers who need to temporarily move due to major repairs or safety concerns.

Contractually based out of our Portsmouth or Basingstoke office, this is a full‑time role, working 37 hours per week on a 12‑month fixed term basis. This role requires travel across various locations throughout Hampshire.

Benefits

• 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
• A productivity‑related bonus scheme to enhance your take‑home
• A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance