Decant/ Wellbeing Officer

Trident Group; Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A regional housing provider in Birmingham is seeking a dedicated housing manager to oversee the decant process and ensure smooth tenancy transitions. The ideal candidate has experience in housing management and strong problem-solving skills. This full-time role offers opportunities for flexible working and essential car user allowance, along with 34 days of annual leave and additional benefits.

Benefits

34 days annual leave

Birthday leave

New Home leave

Life assurance (3 x salary)

Employee Assistance programme

Employee Wellbeing programme

Flexible Working options

Qualifications

• Previous experience in housing management, decanting, or allocations is essential.
• Strong understanding of housing policies and procedures.
• Ability to meet goals and KPIs set independently.

Responsibilities

• Coordinate the decanting and wellbeing process.
• Resolve customer enquiries and problems.
• Manage housing allocations in accordance with policies.
• Conduct property inspections and assessments.

Skills

Housing management

Decanting

Problem-solving

Independent work

Communication

Tools

CRM

Proactis

Job description

About the role

The role involves being responsible for the decant process, well-being checks and ensuring tenancy beginnings and endings run smoothly and quickly. This will involve conducting all necessary checks, consulting with contracts and tenants, and ensuring rent and service charges set are accurate.

Key Responsibilities

• Coordinate the decanting and wellbeing process, ensuring minimal disruption to residents.
• Taking initiative in solving a wide range of customer enquiries and problems on a dayto-day basis, using your own initiative to make and communicate, clear decisions to customers.
• Work effectively with other departments to ensure a joinedup approach to decant and well-being management.
• Manage housing allocations in accordance with our policies and procedures.
• You will play a vital part in maintaining our high standards of service delivery and supporting our residents through transitions, including resident and housing / engagement meetings.
• Maintain accurate records and databases related to decanting and allocations using CRM and Proactis
• Conduct property inspections and assessments to facilitate smooth transitions.
• Address and resolve any issues or concerns that arise during the relocation process.
• Any other duties as required by the role, specified in the role profile.

The benefits;

• 34 days annual leave, plus the option to purchase up to 5 additional days
• Birthday leave
• New Home leave
• Life assurance (3 x salary)
• Employee Assistance programme
• Employee Wellbeing programme
• Flexible Working options

About You

• Previous experience in housing management, decanting, or allocations
• Strong understanding of housing policies and procedures
• It is essential that you can work independently with minimal supervision, organising your workload to meet goals and KPIs that are set.
• The post is full time, based at the Birmingham office, which includes some home working. With travel across the Midlands, the role qualifies for essential car user allowance.

About Us

Trident Group has over 60 years’ experience of delivering homes, services and innovationfor up to8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.

As a Disability Confident Committed Employer, we have committed to :

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people