Debtors Officer

Hull City Council; Hull and East Yorkshire; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

LGPS pension

Annual leave and holidays

Job summary

Hull City Council in Hull, United Kingdom, is seeking a Debtors Officer on a full-time fixed-term basis (maternity cover) to support the Revenues and Benefits service. You will manage recovery of Corporate Sundry Debts, Hull Culture & Leisure Debts, and related enforcement, ensuring timely responses and adherence to policy.

You will work with Oracle/AR systems, handle payments, and advise customers on repayment options, while maintaining compliance with current legislation and council procedures.

Qualifications

• Experience with debt collection and recovery processes.
• Familiarity with Workday is beneficial.
• Knowledge of current legislation affecting debt recovery.

Responsibilities

• Contribute to day-to-day operations for debt collection of Corporate Sundry Debts and related debts.
• Provide accurate information to customers in line with policies.
• Assist with data entry in Oracle, CYGNUS, and Chipside and support system improvements.

Job description

Number of Vacancies:1Time Type:Full timeWorker Type:Fixed Term (Fixed Term)Proposed Interview Date:Monday, November 16, 2026Hours of Work:37Hiring Manager:Sandy HuntContact Number:01482 613147Job Description Summary:This is a Full Time Fixed Term PositionThis post is fixed term due to maternity leave until 24 June 2027ROLE AND PURPOSEContribute to the operation of a team within the Revenues and Benefits service to ensure that that work is efficiently processed in respect of the recovery of Corporate Sundry Debts, Hull Culture & Leisure Debts, residual Council Mortgages and Decriminalised Parking Enforcement/Bus Lane Enforcement, within given timescales and customers receive accurate and timely information in accordance with legislation and Council policy. Ensure the service is delivered as flexibly as possible to best meet the needs and demands of the customer.We have recently moved systems to Workday so experience of this would be advantageous.For an informal discussion please contact Vicky Gibson on 01482 6137 27 or Sandy Hunt on 01482 613 147PRINCIPAL ACCOUNTABILITIES:1. To contribute to the day to day operation of the Debtors providing an efficient and effective service in response in the collection of Corporate Sundry Debts, Hull Culture & Leisure Debts, and Decriminalised Parking Enforcement/Bus Lane Enforcement from internal and external customers.To make decision on the recoverability of Corporate Sundry Debt and Hull Culture & Leisure Debts in line with policies and procedures including proposals for write off. Resolve and exercise judgement on issues with debtors and strive for excellence of service.2. Statutory Obligations - Develop and maintain a good knowledge of current legislation, best practice and relevant guidance.3. Provide an efficient, effective, responsive and user friendly service to all customers and partners that recognise our stakeholder needs including Mortgage work, postings, report production, early repayment quotations and reviewing DWP information.To negotiate repayment of debt making decisions based on the individuals financial circumstances. Help customers to complete statement of means forms and provide advice on priority debts.Assist in identifying unallocated or misallocated payments and reallocate as appropriate, preparation of refund payments to customers as necessary.4. Contribute to daily Oracle administration duties including checking reminders, diaries, write off case preparation and determining appropriate actions5. Data input to various systems and spreadsheet, Oracle, CYGNUS, and Chipside.6. Contribute to identifying issues, solution to ongoing development of the Oracle AR system and Oracle AC system.7. Work holistically with officers within the Revenues and Benefits service sharing expertise that embeds new working practices.8. Demonstrates effective behaviours in line with the council’s competency framework.9. Assist with the induction, training and mentoring of staff and provide assistance and support to other staff giving guidance, direction and training on operational matters, in line with legislation, guidance, office practice and procedure.10. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.NC894.Debtors Officer.docxCompensation Grades:GRADES 4.Pay Ranges:£26,427.00 - £27,274.00Job Classifications:3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)Benefits of Working of Hull City Council:- A competitive salary- An excellent pension through the Local Government Pension Scheme (LGPS)- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period- Career development and learning experiences from a range of training courses and learning methods- Supportive and forward-thinking culture- Great career development opportunitiesPLEASE NOTE: you MUST complete and submit your application by midnight prior to the closing date. For example: If the closing date is Friday 16 October 2026 then your application must be submitted by 11:59pm on Thursday 15 October 2026.Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description. Provide examples to support your application rather than use of lists.We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.Online searches, including social media, may be carried out as part of the recruitment process.We are committed to “our values” at the Council of People First, Respect, Learning, Ambition and Partnership. If these align with you then we welcome your application.