Debt Strategy and Performance Analyst

Centrica plc; Leicester; On-site; GBP 45,000 - 65,000; Full time

Job summary

Centrica plc invites applications for a Debt Strategy and Performance Analyst. Working within the End-to-End Debt Strategy & Performance team, you will turn complex data into actionable insights and help optimise debt outcomes across UK operations, including direct debit performance, recoveries, and operational metrics.

You will monitor trends, develop reporting suites, and support strategic debt initiatives while collaborating with key stakeholders to drive improvements and cost reductions.

Qualifications

• Strong analytical experience in debt management, collections, or finance.
• Experience analyzing large data sets and translating insight into actions.
• Ability to drive performance improvements with data-driven recommendations.

Responsibilities

• Monitor end-to-end debt performance across areas of responsibility.
• Produce and maintain reporting, dashboards and MI packs.
• Identify trends, risks and opportunities to improve outcomes.
• Support strategy development and evaluation of debt initiatives.

Skills

Data analysis

SQL

Power BI

Stakeholder engagement

Debt management

Root cause analysis

Tools

Fabric

Databricks

SAS

SQL

Power BI

Job description

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

Working as part of the End-to-End Debt Strategy & Performance team you will play a key role in shaping debt performance across British Gas Business. Using data-driven insight, you'll help monitor, analyse and optimise debt outcomes, supporting everything from debt prevention and cash collection to operational efficiency and commercial performance.

As a Debt Strategy and Performance Analyst, you'll turn complex data into actionable recommendations, identifying trends, risks and opportunities that drive better business decisions and deliver sustainable reductions in the cost of debt. You'll measure the impact of strategic initiatives, track recovery performance, and help improve customer payment behaviours and bad debt outcomes. This is a varied role with opportunities to develop expertise across areas such as Direct Debit performance, debt prevention, operational and third-party recovery performance, workflow management and debt operations, depending on business priorities and demand.

If you're passionate about turning data into meaningful business outcomes, we'd love to hear from you.

Key Accountabilities

Performance Insights and Analytical Investigations Monitor end-to-end debt performance across assigned areas of responsibility; identifying trends, risks and opportunities across debt, recoveries & business initiatives Produce and maintain regular reporting and management information packs Track performance against goals, forecasts and business cases Analyse operational and commercial performance drivers to identify root causes and improvement opportunities Identify opportunities to increase operational efficiency and customer outcomes. Translate complex data into meaningful insights with actionable recommendations. Strategy and Optimisation Support the development and impact assessment of debt strategies, business cases and treatment approaches Provide evidence-based recommendations to support strategic decision making. Model potential performance impacts of proposed changes and initiatives Support the implementation of initiatives, defining processes, testing and tangible KPIs to monitor success Assess the effectiveness of Business Initiatives deployed, measuring performance and ensuring expected outcomes & benefits are achieved Identify opportunities for process simplification and efficiency improvement Insight, Governance and Reporting Develop and maintain reporting suites, dashboards and KPIs frameworks to monitor performance. Produce meaningful management information that supports decision making and prioritisation. Present findings and recommendations to stakeholders in a clear and actionable manner Assist in ensuring recovery activities are delivered in line with business policies and governance requirements. Maintain documentation relating to initiatives, assumptions, methodologies and benefits tracking Identify risks, control weaknesses and compliance concerns, escalating where appropriate.

Work Experience and Skills

Strong analytical experience within debt management, collections, finance, commercial performance or operational performance environments. Experience analysing large data sets and translating insight into actionable recommendations. Experience identifying and delivering performance improvement opportunities Strong numerical, problem solving and detailed root cause analysis - identify opportunities for performance improvement. Experience supporting business change and benefits realisation activities. Experience developing reporting, dashboards and KPI frameworks. Commercial awareness with the ability to balance customer outcomes and business performance. Advanced analytical capability using SQL, Power BI, Fabric, Databricks, SAS or similar tools. Strong problem-solving and root-cause analysis skills. Excellent stakeholder engagement and communication skills.

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

We’re a family of brands revolutionising how we power the planet. When it comes to energy, no one does it like us. We make it, store it, move it, sell it and mend it. We’re made up of 12 different businesses, but united by our purpose as Centrica. We’re energisers. Our journey to a greener, fairer future is powered by individuals like you. Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why. We’re looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That’s why we have the UK’s best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We’re a people place after all.