Debt Recovery Assistant - Financial

Urgent response Healthcare; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A financial services firm in the United Kingdom is seeking a Debt Recovery Assistant to support the collection of outstanding debts. The successful candidate will negotiate repayment arrangements with customers and work closely with the Debt Recovery Officer. This role requires excellent communication skills and attention to detail. The position offers a chance to contribute to effective debt recovery processes and manage customer inquiries.

Responsibilities

• Collecting debt for the Council.
• Assist the Debt Recovery Officer with outstanding debt collection.
• Negotiate repayment arrangements with customers.

Job description

Debt Recovery Assistant

Team: Finance

About the role

You will be responsible for collecting debt for the Council.

The main purpose of the role:

Assist the Debt Recovery Officer with the collection of outstanding debt.

Specific duties and responsibilities

• Control and reconciliation of the system.
• Provide assistance, advice and training (as required).
• Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy).
• Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements.
• Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings.
• Managing direct debits.
• Maintenance of user manual.
• The postholder works under the general director of the Debt Recovery Officer and is required to carry out their work with minimal day to day supervision.