Debt Recovery Assistant - Financial

Urgent Response Healthcare; Claygate; On-site; GBP 20,000 - 30,000; Full time

Job summary

A public service organization in Claygate is looking for a Debt Recovery Assistant to assist in collecting outstanding debt for the Council. The ideal candidate should be able to control financial systems, respond to customer enquiries, and manage direct debits effectively. This position requires strong communication skills and the ability to work with minimal supervision.

Qualifications

• Ability to control and reconcile financial systems.
• Strong communication skills for customer enquiries.
• Experience managing direct debits.

Responsibilities

• Collect debt for the Council.
• Assist in the collection of outstanding debt.
• Respond to customer enquiries and negotiate repayment arrangements.

Job description

Debt Recovery Assistant

Team: Finance

About the role

You will be responsible for collecting debt for the Council.

The main purpose of the role:

Assist the Debt Recovery Officer with the collection of outstanding debt.

Specific duties and responsibilities

• Control and reconciliation of the system.
• Provide assistance, advice and training (as required).
• Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy).
• Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements.
• Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings.
• Managing direct debits.
• Maintenance of user manual.
• The postholder works under the general director of the Debt Recovery Officer and is required to carry out their work with minimal day to day supervision.