Debt Collection Officer - Manchester

GEDU; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A financial institution in the UK is seeking a Debt Collection Officer to ensure timely collection of overdue tuition fees from students. The successful candidate will provide essential support to students in managing their payments, maintain accurate records, and communicate effectively with various teams. This role requires proven experience in finance operations and a strong command of MS Excel and communication skills. Applications are welcome from individuals with a degree-level qualification.

Qualifications

• Experience working in finance operations and AR.
• High degree of computer literacy, particularly in MS Office applications.
• Expertise in MS Excel and pivot tables.

Responsibilities

• Chase self-funding students who are behind their payment terms.
• Assist students in resolving their queries with the Finance Support Team.
• Ensure accurate note keeping and records maintenance.

Skills

Experience working in finance operations and AR

High degree of computer literacy

Expert in MS Excel and pivot tables

Effective time management

Ability to work independently

Strong communication skills

Excellent written and verbal communication

Strong decision making and problem-solving skills

Education

Degree level qualification

Tools

Microsoft Office

MS Excel

Job description

JOB TITLE: Debt Collection Officer

REPORTS TO TITLE: Debt Collection Manager

BUSINESS FUNCTION / SUB-FUNCTION: Finance

LOCATION: East London

ROLE PURPOSE

The Debt Collection Officer reports to the Debt Collection Manager and is responsible for the timely collection of overdue tuition fees from self‑funding students and partner universities. Providing advice and guidance to assist students settle fees and simultaneously delivering a quality student service support. To proactively manage the debtors’ ledger, reducing the number of overdue accounts and maximising payments and minimising debt.

RESPONSIBILITIES

• Chase self‑funding students who are behind their payment terms or ensure that agreed payment plan are being paid on time
• Chase students with declined tuition fees, encourage them to self‑fund and negotiate a suitable payment plan
• Assist students in resolving their queries by liaising to the Finance Support Team or other GBS teams or departments
• Ensure accurate note keeping and records maintenance in GBS systems in a timely manner
• Upload and update data to the relevant systems where debt penalties are in place
• Follow‑up and monitor the payments expected to be received
• Monitor and reconcile payments with partner universities
• Monitor the debtors’ report and escalate any issues of non‑payment to the Debt Collection Manager
• Other duties required by the manager

ESSENTIAL SKILLS and EXPERIENCE

• Experience working in finance operations and AR
• A high degree of computer literacy (particularly Microsoft Office applications)
• Expert in MS Excel and pivot tables
• Effective time management and planning
• Ability to work independently and strong communication skills
• Excellent written and verbal communication skills
• Strong decision making and problem‑solving skills

DESIRABLE SKILLS and EXPERIENCE

• Credit Control experience and working knowledge of recovery guidelines
• Degree level qualification
• HEI finance experience and background