Debrief Clerk / Admin

Pertemps Sheffield Careers; Worksop; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading staffing agency is seeking a Customer Service & Administrator to join their team in Worksop. The role involves managing customer relationships and ensuring service excellence. Ideal candidates will have previous customer service experience, strong communication and conflict management skills, and be familiar with Transport Management Systems. This position offers long-term development potential within a dynamic work environment.

Qualifications

• Experience in customer service roles is required.
• Strong interpersonal skills to engage effectively with customers.
• Ability to resolve conflicts and manage customer satisfaction.

Responsibilities

• Communicate proactively and reactively with customers.
• Investigate and resolve customer queries in a timely manner.
• Escalate issues to the Customer Services Manager when needed.
• Liaise with planning and transport teams regarding deliveries.
• Support continuous improvement within the customer services department.

Skills

Excellent communication skills

Previous customer service experience

Strong conflict management abilities

Tools

Transport Management Systems

Job description

Job Title : Customer Service & Administrator

Location : Manton Wood, Sherwood Drive, Worksop, S80 3FY

Pay Rate : From £12.78 per hour, paid weekly

Hours : 8-hour shifts between 06 : 0018 : 00, Monday to Friday (maybe odd weekend date)

Join Our Team!

Were seeking Customer Service & Administrators to work with our prestigious client in Worksop. Youll play a vital role in coordinating and developing strategic relationships with customers, ensuring service excellence from start to finish.

If you have experience in a similar role and are looking for long-term development with the potential for a permanent contract , this is your opportunity.

What Youll Be Doing :

• Communicating proactively and reactively with customers
• Investigating and resolving customer queries in a timely manner
• Escalating issues to the Customer Services Manager when needed
• Liaising with planning and transport teams regarding late / failed deliveries and re-bookings
• Supporting continuous improvement within the customer services department

What Were Looking For :

• Excellent communication and interpersonal skills
• Previous customer service experience
• Strong conflict management abilities
• Experience using Transport Management Systems (ideally M...)