Dealer Management Systems Consultant - Aftersales

Listers; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading automotive dealer in the UK seeks a Dealer Management Systems Consultant specializing in aftersales. The successful candidate will train staff, resolve system issues, and enforce group policies across multiple dealership locations. A strong background in automotive aftersales processes is preferred, along with knowledge of Keyloop systems. This role offers benefits such as a company car, pension scheme, and health benefits while requiring a valid UK driving licence.

Benefits

25 days holiday plus bank holidays

Company car

Pension scheme

Health & wellbeing benefits

Group life insurance

Staff discount on car servicing

Listers Benefits – discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

Qualifications

• Experience in automotive retail aftersales processes preferred.
• Understanding of aftersales links to CRM and vehicle administration.
• Ability to work independently and as part of a team.

Responsibilities

• First point of contact for DMS queries and issues.
• Train and mentor users on DMS and related systems.
• Carry out aftersales health checks and implement training.

Skills

Aftersales processes knowledge

Keyloop (Kerridge) Aftersales support

Knowledge of DMS links to manufacturer systems

Trained in report writing (DMS Repgen)

Valid UK driving licence

Job description

Dealer Management Systems Consultant (Aftersales)

This is a unique opportunity within Listers Group, offering a position that is rarely available. The successful candidate will join the Systems Team, focusing on supporting the aftersales aspect of the Dealer Management System (Keyloop Rev8 and Drive) and associated third-party software. This role presents an excellent chance to make a difference to business operations by assisting and supporting staff members to excel in their roles.

A significant portion of the role will be based at various Listers Group Dealerships. There will also be requirements to work from the Head Office located in Stratford-upon-Avon, as well as the training centre in Solihull, whenever necessary.

Role and Responsibilities

• First point of contact for DMS and related third-party systems queries and issues, ensuring a resolution in a timely manner.
• Training and mentoring new and existing users on the DMS and other related systems (e.g. eDynamix, RTC, etc). Training may be held at the site, at the Listers training centre or via Microsoft Teams.
• Maintaining and enforcing group policies and standards.
• Implementing the DMS and associated systems into new sites or existing sites.
• Maintenance and creation of Aftersales and other related systems, procedural and training documentation.
• Daily DMS house‑keeping duties.
• Carry out aftersales health checks, working with both dealership and Central Aftersales support functions to implement any training or processes required.
• Travel throughout all Listers sites (including manufacturer and other third‑party companies), and where necessary this may necessitate occasional overnight stays.
• Provide out of hours/weekend support in relation to the annual parts stock check, any new company acquisitions and ad hoc projects.
• Any other related tasks as required.

Required Skills / Experience

• Experience of aftersales processes (service, parts, warranty, workshop) within the automotive retail business is preferred and an understanding of aftersales links to CRM, accounts and vehicle admin.
• Knowledge of Keyloop (Kerridge) Aftersales support and implementation in the Rev8 and Drive DMS.
• Knowledge of DMS links to manufacturer systems and third‑party software.
• Ability to work on your own initiative and as part of a team, be highly motivated with a strong attention to detail and able to prioritise time to meet deadlines.
• DMS Repgen report writing ability would be advantageous.
• The applicant must hold a valid UK driving licence.

Benefits

• 25 days holiday plus bank holidays
• Company car
• Pension scheme
• Health & wellbeing benefits
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme