Dealer CX Coach: Mystery Shop & Training Lead

MSX International.; Bedford; Hybrid; GBP 35,000 - 36,000; Full time

Job summary

A leading automotive service provider in the UK is looking for a Customer Experience Champion to improve performance at dealer sites. This permanent role involves working with Ford’s programs to enhance dealer satisfaction and performance. The ideal candidate has significant automotive industry experience and strong analytical skills. The position offers a salary of £35,000, potential company car, healthcare scheme, and 25 days annual leave.

Benefits

Company car

Fuel card

25 days annual leave

Company pension

Cashback healthcare scheme

Life assurance

Car salary exchange scheme

Qualifications

• Dealer / Franchise experience (Sales or Service).
• Significant experience within the automotive industry.
• Experience within customer satisfaction programmes (advantageous).
• Experience having worked with a high-performance, collaborative, constructive peer group.
• Knowledge of how the dealer network operates.

Responsibilities

• Act as champion for Customer Experience in dealer facing role.
• Drive improvement with CVP Support Process through site visits and workshops.
• Run training sessions on delivering Mystery Shop feedback.
• Ensure improvement actions identified are maintained with Ford field teams.

Skills

Excellent analytical and written skills

Excellent communication skills

Excellent presentation skills

Excellent interpersonal skills

Proficient on Microsoft Office (Word, Excel, PowerPoint)

Excellent attention to detail

Excellent organisational and time management skills

Ability to work on own initiative and without supervision

Job description

A leading automotive service provider in the UK is looking for a Customer Experience Champion to improve performance at dealer sites. This permanent role involves working with Ford’s programs to enhance dealer satisfaction and performance. The ideal candidate has significant automotive industry experience and strong analytical skills. The position offers a salary of £35,000, potential company car, healthcare scheme, and 25 days annual leave.