Deal Operations Manager

Appian; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading software company in the City of London seeks a Deal Operations Manager (Maternity Cover). You will manage pricing and operations, collaborating closely with Sales teams and stakeholders. The ideal candidate has 5-8 years of experience in deal management with excellent negotiation and problem-solving abilities. The role emphasizes autonomy and critical thinking in a dynamic environment. The position is fixed-term for 12 months.

Benefits

Training and Development

Growth Opportunities

Community Engagement

Qualifications

• 5-8 years related experience in deal management or sales operations.
• Ability to work on issues where analysis of data requires understanding of business trends.
• Experience using CRM and CPQ systems, knowledge of accounting and contracts is a plus.

Responsibilities

• Manage deal constructs, special pricing, and sales escalations.
• Support Sales team in contract negotiations maximizing customer value.
• Facilitate communication between Sales Teams and internal stakeholders.

Skills

Critical thinking

Communication

Problem-solving

Negotiation

Autonomy

Detail-oriented

Education

Bachelor's degree

Tools

CRM systems

CPQ systems

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Deal Operations Manager (Maternity Cover)

Contract: Fixed-term (12 months)

In this cross‑functional role, you will report directly to the Sr. Director, Deal Operations at Appian. An effective Deal Manager uses a mix of critical thinking, creativity, and excellent communication and relationship building skills. Success in this position requires you to be a self‑starter with proven problem‑solving skills.

• Manage deal constructs, special pricing, operations, approval policies, and troubleshooting of deal issues and sales escalations.
• Support Sales team in negotiation of contract structure and pricing in compliance with Appian's internal policies while maximizing value to the customer and Appian.
• Facilitate alignment and communication between Appian’s Sales Teams, and internal stakeholders, including Finance, Legal, Engineering, and Product teams, and external customers/partners to promptly resolve business/issues and foster productive interactions.
• Cultivate best practices through analyses, projects and reporting contributing to the continued growth of Appian’s Sales team and Deal Desk.
• Contribute to and participate in regular training sessions with Sales teams.

Experience

• 5-8 years related experience
• Experience in related role (Deal Desk, Pricing, Finance, FP&A, Sales Operations experience preferred)
• Ability to Work on issues where analysis of situation or data requires an understanding of current business trends or organizational objectives. Acts as advisor to employees to meet schedules and/or resolve technical problems. Determines how to use resources to meet schedules and goals.
• Ability to work autonomously on day‑to‑day tasks
• Experience using CRM and CPQ systems. Working knowledge of contracts and accounting is a plus. Experience with software contracts and revenue recognition policies is a double plus.
• Negotiation experience and competence. Ability to work to understand the interests behind positions and get past objections to workable solutions.
• Inclined to take action and work independently, although support is there when you need it. Driven to complete tasks through to impact.
• Ownership mentality. Possess the character to act with integrity for the best interests of the entire organization.
• Comfortable with ambiguity and working in a rapidly evolving environment.
• Detail oriented. Must be organized and able to stay on top of fast‑moving information and tasks.
• Process focused by nature. You like order and having things documented for easy reference.
• Bachelor's degree preferred

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department‑specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First‑Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee‑led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI‑Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

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