DayHawk Administrator

Medica Group; Hastings; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading teleradiology provider in the UK seeks a DayHawk Call Operator to join their energetic team. This part-time role involves communicating with radiographers, monitoring systems, and supporting the team leader in a fast-paced environment. Successful candidates will possess excellent communication skills and strong attention to detail. Core benefits include flexible remote working, a supportive company culture, and opportunities for continued learning and development. The position entails working shifts primarily on weekends.

Benefits

Flexible and remote working

Mental health support

Annual Bonus

Social events

Qualifications

• Experience of working in an office environment.
• Good knowledge of office-based systems.
• Comfortable working in a fast-paced office.

Responsibilities

• Communicate effectively with radiographers and clients.
• Monitor notification systems and take necessary actions.
• Support the team leader with reporting resources.

Skills

Customer Service

Strong written communication

IT literacy

Strong administration skills

Attention to detail

Job description

Job Role

This is an exciting opportunity to join an energetic team focusing on top quality service and support for our clients and radiologists.

In this role you will be acting as Medica’s primary point of contact as a part of the Service Delivery Nighthawk team working in a fast-paced environment.

DayHawk Call Operator key responsibilities

Communicating professionally and effectively with radiographers, reporters and referrers.

Monitoring notification systems and tools, taking action based upon observations.

Support the team leader in safeguarding reporting resources.

Participate in regular individual and team development meetings.

Work closely with the technical team to resolve reporting workflow issues.

Understand and take ownership of shift‑specific tasks and assist team members when needed.

Diffuse and when required, escalates client complaints through appropriate channels.

Document all shift‑related information including summaries and breached exams.

Adhere to and maintain knowledge of Medica accreditation standards.

Who we are

Medica is the UK’s largest teleradiology provider who provides services to over 50% of the NHS with specialist reporting across the globe. With over 170 Head Office staff and the company still focusing on growing, there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We celebrate difference and encourage everyone to be themselves at work. Join us today.

Job Requirements

Experience of working in an office environment.

Good knowledge of office-based systems.

Customer Service experience.

Strong written and verbal communication skills.

Strong administration skills and IT literacy.

Comfortable working in a fast‑paced office environment.

High level of accuracy and attention to detail.

Core Benefits for you

Flexible and remote working.

A company culture that promotes work‑life balance.

Commitment from employers to continued learning and development.

Access to mental health support.

Annual Bonus.

Pro‑rota holiday entitlement.

Group Life Assurance.

Pension.

Social events.

Sick pay

We request all applicants to complete a confidential equalities monitoring form. The data we collect will help us identify any recruitment trends and address any concerns.

Employment Details

Salary: 13.13 an hour (FTE 25616)

Hours: 8 Hours Per Week

Shifts Available: 8:30 am – 5 pm, Saturday and Sunday shifts.

Mode: Remote with work in office (Hastings East Sussex) every 8/9 weeks.

Employment Type: Part‑Time

Vacancy: 1