Day Controller Planner/SPLA Stevenage Control Room (West)

East of England Ambulance Service NHS Trust; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional ambulance service in the UK is seeking a dynamic individual to oversee and plan patient journeys, ensuring optimal use of resources. The successful candidate will manage PTS ambulance resources and ensure excellent patient experience while maintaining flexibility and reliability in a varied shift pattern. Strong customer service skills and geographical knowledge of the area are essential.

Responsibilities

• Responsibility for the control of PTS ambulance resources, including volunteer car service drivers.
• Forward plan patient transport, ensuring optimal use of available resources.
• Monitor journey times and proactively rearranging journeys.

Skills

Calm approach under pressure

Geographical knowledge of West Essex, Hertfordshire and outlying areas

Customer service skills

Flexibility

Reliability

Job description

Overview

We are looking for a dynamic thinker to support our Control Team in Stevenage. The role involves on the day overseeing and planning of patient journeys to and from home / health care setting using our cleric system and against set key performance indicators and pre-planning patient journeys effectively using available resources.

Responsibilities

• Responsibility for the control of PTS ambulance resources, including volunteer car service drivers for the current day, monitoring, and making real time adjustments to optimise delivery and maintain an effective service and excellent standard of patient experience.
• Forward plan patient transport, ensuring optimal use of available resources to maximise efficiency.
• Monitor journey times, proactively rearranging journeys to support both the service and patient experience.

Requirements / Skills

• Calm approach under pressure; geographical knowledge of West Essex, Hertfordshire and outlying areas.
• Customer service skills; liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust\'s vision and values.
• Flexibility and reliability.

Training and Schedule

The successful candidate will be required to commit to and complete a 3 week training course, the course will be located in various locations across the trust such as Epping and Chelmsford and therefore will need to be able to travel to these sites independently.

The role will work on a relief basis covering a range of shifts between 06:00 - 22:00hrs 7 days a week. 9 weeks rota in advance will be made available.

Work Environment

You will be required to have some flexibility and be reliable.

You\'ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone\'s throw away and the invigorating North Sea coast to the east.

About EEAST

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Contact for further details

For further details / informal visits contact: Name: max page Job title: Control Room Service Delivery Manager Email address: [e-mail] Telephone number: 07720592428