Data Technician Apprentice - Birmingham Norfolk House

SPL; Birmingham; On-site; GBP 18,000 - 25,000; Full time

Job summary

A dynamic higher education provider is seeking a Data Technician Apprentice to support data collection, IT user support, and collaboration with system administrators. Responsibilities include data management, troubleshooting issues, and ensuring data integrity. This apprenticeship offers progression opportunities within the organization and requires a commitment to continuous learning in IT systems. Work hours are Monday to Friday, 9.00am - 6.00pm.

Benefits

Excellent progression opportunities

Potential for permanent position

Qualifications

• Experience with data collection and formatting.
• Ability to troubleshoot IT system issues.
• Familiarity with data protection and cybersecurity practices.

Responsibilities

• Collect and store data from various sources.
• Provide first-line user support for IT issues.
• Work with IT teams to manage user data effectively.

Skills

Data analysis

IT support

Collaboration

Documentation

Education

Level 3 Data Technician Apprenticeship

Tools

Data analysis tools

Survey management platforms

Job description

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

• Excellent progression available within the company
• This may lead to a permanent position with employer and future progression

Main Duties

• Collect, format, and store data from a range of sources within IT systems
• Provide first-line support to users and escalation complex issues appropriately
• Work closely with senior system administrators to configure survey projects, manage user data, and troubleshoot platform issues
• Support the integration of Blue with other systems (e.g., student information systems, LMS platforms)
• Ensure the accuracy, security, and integrity of data across the organisation
• Use data analysis tools and techniques to support reporting and decision-making
• Assist with troubleshooting and maintaining databases and IT systems
• Support colleagues in understanding and using data effectively
• Document processes and create simple dashboards, reports, and visualisations
• Work collaboratively with the IT team to ensure compliance with data protection and cybersecurity requirements
• Continuously develop your knowledge of data management, IT systems, and industry best practices
• The successful candidate will complete a level 3 Data Technician Apprenticeship

Monday - Friday, 9.00am - 6.00pm