Data Quality Manager

United Utilities; Warrington; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

United Utilities is seeking a Data Quality Manager in Warrington to lead the organisation-wide data quality, governance and AI readiness program. You will shape governance frameworks, build trusted data, and drive improvements across data assets in a collaborative, cross-functional setting.

The role sits in Technology and offers hybrid work (3 days onsite) with opportunities to influence data strategy, reporting and regulatory readiness while leading a team of Technical Analysts and engaging

Qualifications

• Experience leading data quality, governance or information management activities.
• Strong knowledge of data quality frameworks, controls and best practices.
• Experience developing dashboards and reporting to drive business improvement.
• Ability to translate technical concepts into business language.
• Knowledge of regulatory requirements including GDPR.

Responsibilities

• Define and embed UU's data quality and AI readiness frameworks, standards and policies.
• Develop dashboards, reporting and governance forums for accountability.
• Lead and develop Technical Analysts to deliver insights and data quality outcomes.
• Collaborate with Data Owners and stakeholders to monitor data quality rules and controls.
• Act as Technology Services champion for data quality, governance and AI readiness.
• Drive a culture where data quality is understood, measured and owned.
• Translate requirements into practical data solutions with stakeholders.
• Identify opportunities to improve processes via automation and AI.
• Support regulatory reporting and future price review activities with strong governance.
• Lead governance working groups and continuous improvement initiatives.
• Monitor trends, risks and opportunities to address issues proactively.

Skills

Data quality leadership

Data governance

Stakeholder engagement

Dashboards & reporting

GDPR knowledge

Automation & AI readiness

Team leadership

Analytical tools expertise

Data ownership & controls

Education

Degree in a relevant discipline

Tools

Exasol

Databricks

Power BI

Collibra

Job description

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

The role

Internal Opportunity

Data Quality Manager

Technology | Lingley Mere, Warrington (Hybrid - 3 days per week onsite)

4a

Help shape the future of data quality and AI readiness at United Utilities

As United Utilities continues to transform the way we use data and technology, we're looking for an experienced and passionate Data Quality Manager to lead the development of our organisation wide approach to data quality, governance and AI readiness.

This is an exciting opportunity to play a pivotal role in ensuring our data is trusted, well governed and ready to support the increasing use of AI across the business. Working at the heart of Data & Analytics, you'll influence stakeholders at every level, drive a strong data culture and help maximise the value we gain from our data assets.

If you're a collaborative leader who enjoys turning complex challenges into practical solutions and inspiring others to embrace best practice, we'd love to hear from you.

Key duties and responsibilities

As Data Quality Manager, you'll lead our data quality and AI readiness programme, ensuring robust frameworks, governance and reporting are in place to support business priorities.

Key responsibilities include:

• Defining and embedding United Utilities' data quality and AI readiness frameworks, standards and policies.
• Developing meaningful dashboards, reporting and governance forums that drive accountability and continuous improvement.
• Leading and developing a team of Technical Analysts to deliver high-quality insights and data quality outcomes.
• Working closely with Data Owners, Data Stewards and stakeholders across the business to establish and monitor data quality rules and controls.
• Acting as the Technology Services champion for data quality, governance and AI readiness.
• Driving a culture where data quality is understood, measured and owned across the organisation.
• Collaborating with project teams and business stakeholders to translate requirements into practical solutions.
• Identifying opportunities to improve efficiency through automation, AI and smarter ways of working.
• Supporting regulatory reporting requirements and future Price Review activities through strong data governance practices.
• Leading governance working groups and continuous improvement initiatives across the organisation.
• Monitoring trends, risks and opportunities, ensuring issues are identified and addressed proactively.

Essential skills & experience

You’ll bring a blend of technical expertise, leadership capability and stakeholder management skills, with the confidence to influence and collaborate across a complex organisation.

We’re looking for someone with:

• Experience leading data quality, data governance or information management activities.
• Strong knowledge of data quality frameworks, controls and best practice principles.
• Experience developing reporting, dashboards and performance measures to drive business improvement.
• The ability to translate technical concepts into clear, business-focused language.
• Strong stakeholder engagement skills with the ability to influence at all levels.
• Experience leading teams and developing high‑performing individuals.
• Knowledge of data governance, information management and regulatory requirements, including GDPR and relevant data policies.
• Experience identifying opportunities to improve processes through automation and innovative technologies.
• A structured approach to problem solving and delivering sustainable outcomes.
• Strong organisational skills with the ability to manage competing priorities in a fast‑paced environment.
• Awareness of regulatory reporting requirements and data management practices within regulated industries.
• Experience of using analytical applications including Exasol, Databricks and Power BI. Knowledge of data governance tools including Collibra preferable.

Qualifications

• Degree qualified in a relevant discipline, or equivalent practical experience in a related field.

Why United Utilities?

At United Utilities, you'll have the opportunity to work on meaningful initiatives that support better outcomes for our customers, colleagues and communities. You'll join a collaborative team that values innovation, continuous improvement and personal development.

This is a fantastic opportunity to influence how data is managed across the organisation and play a key role in preparing United Utilities for an increasingly AI‑enabled future.

Ready to make an impact?

If you're passionate about data quality, governance and driving positive change through technology, we'd love to hear from you.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.