Data Protection Rights Case Officer

PSR Limited; Greater London; On-site; GBP 41,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare with Bupa

Non-contributory pension scheme

Volunteer days (35 hours/year)

Flexible benefits and London/Leeds/Ed 

Job summary

Financial Conduct Authority (FCA) in London, Leeds and Edinburgh is seeking a Data Protection Rights Case Officer to manage Data Subject Access Requests under UK GDPR, supporting information rights with precision and regulatory compliance. You’ll collaborate across teams, draft clear responses and help meet statutory deadlines while staying updated on evolving legislation.

The role emphasizes accuracy, stakeholder liaison, and the ability to manage a high-volume workload in a fast-paced

Qualifications

• Experience handling DSARs under UK GDPR & Data Protection Act 2018.
• Ability to apply legislation and ICO guidance to make defensible decisions.
• Excellent written and verbal communication to explain complex issues.
• Capable of handling a high-volume caseload and meeting deadlines.
• Experience reviewing large volumes of information with redactions.
• Attention to detail and sound judgement in information reviews.
• Stakeholder management across teams and senior stakeholders.
• Ability to work with minimal supervision in a collaborative environment.

Responsibilities

• Handle Subject Access Requests and information rights requests per UK GDPR and FCA policies.
• Manage a caseload effectively and meet statutory deadlines.
• Review, assess and prepare information for disclosure with exemptions/redactions.
• Liaise with business areas to obtain information and ensure timely, accurate responses.
• Draft clear written responses for requesters and stakeholders.
• Keep up to date with data protection developments and share knowledge across the organisation.
• Support evolving team priorities including FOI requests and executive correspondence.

Skills

DSAR handling

UK GDPR knowledge

Regulatory knowledge

Written communication

Stakeholder management

Time management

Attention to detail

Self-management

Tools

Redaction software

Disclosure tools

Job description

Data Protection Rights Case Officer

Division: Operations - Communications Department: Communications

Salary: National (Edinburgh and Leeds) ranging from £39,100 to £48,800 and London from £41,600 to £51,900 (salary offered will be based on skills and experience)

This role is graded as: Associate, L8, Corporate

Your external recruitment contact is Raimonda via [e-mail]

Your internal recruitment contact is Fizah via [e-mail]

Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.

Information Disclosure Team who sits within Communications are responsible for managing UK GDPR Rights Requests such as subject access requests alongside Freedom of Information Act (FOIA), UK GDPR and other transparency initiatives such as the Environmental Information Regulations and Re-use of Public Sector Information Regulations. The team plays a key role in helping the FCA meet its statutory obligations, supporting our transparency agenda and ensuring compliance with information rights legislation. This role is critical in managing legal, regulatory and reputational risk, as failure to meet statutory deadlines could result in action from the Information Commissioner's Office (ICO) and impact confidence in the FCA as a regulator.

Role responsibilities

• This role focuses on handling Data Subject Access Requests and other information rights requests, rather than general data protection compliance activities
• Handle Subject Access Requests and other information rights requests in line with the UK GDPR, Data Protection Act 2018, FCA policies and procedures, managing a caseload effectively and meeting statutory deadlines
• Review, assess and prepare information for disclosure, including identifying relevant records, applying appropriate exemptions and carrying out redactions where necessary
• Liaise with business areas across the FCA to obtain information, provide guidance, build effective working relationships and ensure responses are accurate and delivered on time
• Draft clear written responses to requesters and other stakeholders, explaining complex information in a straightforward and accessible way
• Keep up to date with developments in data protection law, ICO guidance and information rights best practice, sharing knowledge, delivering training and raising awareness across the organisation
• Support evolving team priorities, including Freedom of Information requests and executive correspondence, demonstrating a collaborative and flexible approach

Skills required

• Minimum Experience of handling Data Protection Rights requests, including Data Subject Access Requests, under the UK GDPR and Data Protection Act 2018
• Experience of applying legislation, ICO guidance and organisational policies to make sound and defensible decisions
• Effective written and verbal communication skills, with the ability to explain complex issues clearly and accurately to a range of audiences
• Demonstrated ability to handle several competing tasks and meet deadlines consistently
• Essential Demonstrated ability to manage a high-volume caseload, consistently meeting statutory and internal deadlines
• Experience of reviewing large volumes of information and preparing accurate, high-quality disclosures, including the use of redaction software and other disclosure tools
• Thorough attention to detail and sound judgement when reviewing information, applying exemptions and drafting responses
• Demonstrated stakeholder management skills, with experience of providing clear, practical advice and working collaboratively across teams, business areas and senior stakeholder groups
• Demonstrated ability to work with minimal supervision while contributing positively to a collaborative, values-led environment where professionalism, accountability and teamwork lead to successful outcomes

Benefits

• 25 days annual leave plus bank holidays
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance
• 35 hours of paid volunteering annually
• Colleagues spend a minimum of 50% of their working time in the office each month (60% for Directors and Executive Directors) across our London, Leeds and Edinburgh offices.
• A flexible benefits scheme designed around your lifestyle

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability confident: our hiring approach

We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timelines

• Job advert closes: Midnight, 24 September 2026
• CV Review/Shortlist: 28 September 2026
• Interview: from the 09th October moving forward
• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time
• SC Clearance is required for this role (SC Guidance) - you will hold or will be required to obtain Security Check (SC) level vetting

At the FCA, we’re creating a fair and more resilient financial system. We’re establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.