Data Lead - Customer Domain

easyJet holidays; Luton; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private medical insurance

25 days holiday

Annual travel credit

Staff travel benefits

Flexible benefits

Share schemes

Job summary

easyJet holidays is seeking a Data Lead in the Customer Domain to translate business strategy into data-enabled outcomes. You'll collaborate with senior leaders and coordinate matrixed teams across Data Engineering, Analytics, Data Science, Architecture and Governance to deliver value.

Based in Luton with hybrid working, you’ll shape data priorities, govern data quality and drive measurable improvements in customer experience and business results.

Qualifications

• Significant experience in data and analytics within a complex, business-facing environment.

Responsibilities

• Defining and owning the data roadmap for the Customer domain, aligned with business strategy and transformation priorities.
• Acting as the trusted data advisor to senior Customer leadership teams.
• Translating business challenges into data products, analytics solutions and delivery priorities.
• Managing and prioritising a portfolio of data initiatives with clear business outcomes and value measures.
• Coordinating multidisciplinary delivery teams including analysts, engineers, architects and data scientists.
• Driving adoption of data products and ensuring value is tracked through to realisation.
• Championing data governance, data quality and best practice across the Customer domain.
• Identifying dependencies, influencing stakeholders and helping teams navigate competing priorities.
• Building data maturity across the business and supporting stakeholders in becoming more effective data owners.
• Contributing to the wider Data and Analytics community and helping drive consistency across domains.

Skills

Data leadership

Stakeholder management

Data products

Governance

Customer data

Databricks

Cloud platforms

Communication

CRM

Tools

Databricks

CRM

Azure

AWS

GCP

Job description

Job Description - Data Lead - Customer Domain (17377)

Job Description

Description

DATA LEAD, CUSTOMER DOMAIN

Luton | Full-time | Hybrid

We support hybrid working, and you'll spend 60% of your time each month in the office.

You’re a senior data leader who knows how to turn business strategy into measurable outcomes.

You can build credibility with senior stakeholders, influence without authority and bring together diverse teams to solve complex challenges. If you enjoy shaping data strategy, driving value and helping a business become more data-driven, this role offers a unique opportunity to help define the future of data at easyJet.

THE OPPORTUNITY

As Data Lead, Customer Domain, you'll be the senior data partner embedded within our Customer business area. You'll own the customer data agenda, working directly with business leaders to shape priorities, influence investment decisions and ensure data delivers meaningful outcomes.

Rather than managing a dedicated team, you'll coordinate expertise from across Data Engineering, Analytics, Data Science, Architecture and Governance to deliver business value. You'll play a key role in our evolving domain-led Data and Analytics operating model, helping ensure customer data is transformed into better decisions, improved experiences and measurable business results.

“The best person for this role combines strategic thinking with practical delivery. You'll be trusted by senior leaders, able to bring people together around a common goal and passionate about using data to create value for both customers and the business.”

THE TEAM & CULTURE

You'll be part of easyJet's growing Data and Analytics function as we continue to build a modern domain operating model. A small group of Data Leads sit at the heart of key business domains, acting as the connection between business priorities and central data capabilities.

Working closely with leaders across Customer, Commercial, Operations and Corporate functions, you'll help shape how data is used across the organisation. It's a collaborative environment where influence, partnership and outcomes matter more than hierarchy, and where you'll have the opportunity to leave a lasting mark on the future of data at easyJet.

WHAT YOU'LL BE DOING

• Defining and owning the data roadmap for the Customer domain, aligned with business strategy and transformation priorities.
• Acting as the trusted data advisor to senior Customer leadership teams.
• Translating business challenges into data products, analytics solutions and delivery priorities.
• Managing and prioritising a portfolio of data initiatives with clear business outcomes and value measures.
• Coordinating multidisciplinary delivery teams including analysts, engineers, architects and data scientists.
• Driving adoption of data products and ensuring value is tracked through to realisation.
• Championing data governance, data quality and best practice across the Customer domain.
• Identifying dependencies, influencing stakeholders and helping teams navigate competing priorities.
• Building data maturity across the business and supporting stakeholders in becoming more effective data owners.
• Contributing to the wider Data and Analytics community and helping drive consistency across domains.

WHAT WE'RE LOOKING FOR

• Significant experience in data and analytics within a complex, business-facing environment.
• A track record of delivering measurable business value through data initiatives.
• Experience partnering with senior stakeholders and influencing decisions at leadership level.
• Strong capability in shaping strategy while coordinating delivery across matrixed teams.
• Experience working with customer data, customer experience, digital products, CRM or lifecycle marketing.
• Knowledge of customer identity, segmentation, personalisation, consent management and customer engagement.
• An understanding of modern data platforms such as Databricks and cloud technologies including Azure, AWS or GCP.
• Familiarity with data product thinking, governance frameworks and modern operating models.
• Excellent communication skills, with the ability to simplify complex concepts for technical and non-technical audiences.
• A collaborative and outcome-focused approach with the ability to deliver through influence rather than direct authority.

WHAT YOU'LL GET

• Competitive base salary + up to 30% bonus
• Private medical insurance
• 25 days holiday + bank holidays
• Annual credit towards an easyJet holiday
• Excellent staff travel benefits
• Flexible benefits package including share schemes

DIVERSITY ISN'T A CHECKBOX — IT'S HOW WE FLY

The best solutions come from diverse perspectives. We're looking for someone who can build strong relationships, encourage different viewpoints and help teams collaborate effectively to solve complex challenges. Whatever your background, if you're passionate about delivering value through data, we'd love to hear from you.

REASONABLE ADJUSTMENTS

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.