Data Intelligence Analyst

Flexera; Dartford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology firm in Dartford is seeking a Data Intelligence Analyst to develop and support the DIS database. The ideal candidate will have strong analytical and problem-solving skills, work collaboratively within teams, and focus on application recognition and categorization. The role promises exciting opportunities for growth within a dynamic work environment.

Qualifications

• Ability to analyse incoming data for recognition and categorisation.
• Experience in resolving support cases efficiently.
• Capability to assist with testing and provide constructive feedback.

Responsibilities

• Develop, maintain, and support the DIS database.
• Act as final point for DIS-related support ticket escalations.
• Assist in delivering targeted customer projects and proof-of-concept initiatives.

Skills

Analytical skills

Problem resolution

Quality control

Collaboration

Detail-oriented

Education

Bachelor's degree or equivalent qualification

Job description

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we ’ re achieving that goal . But we know we can’t do any of that without our team . Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace.Learn more at flexera.com

Data Intelligence Analyst

Role Overview

The primary responsibility of this role is to develop, maintain, and support the DIS database, focusing on application recognition, normalisation, and categorisation within the Analyst team. The team operates collaboratively and embraces agile working practices, sharing accountability for these key tasks.

In addition, this position acts as the final point of escalation for DIS-related support tickets, ensuring that complex issues are resolved efficiently. The role also involves assisting the team in delivering targeted customer projects and proof-of-concept initiatives, all aimed at enabling new business opportunities.

Qualifications

• Ability to analyse incoming data and determine the appropriate actions required for recognition, normalisation and categorisation.
• Experience in resolving problems and handling support cases efficiently.
• Skilled in performing quality control and quality assurance activities, adhering to established QC processes.
• Capability to assist with testing of the AT tool, providing constructive feedback and helping to create new requirements as identified by Analysts.
• Willingness to participate in projects as required.
• Understanding of applications and cloud solutions.
• Demonstrates a detail-oriented approach to work.
• Strong collaborative mindset, working effectively with team members.
• Possesses strong analytical skills and mindset.
• Good understanding of computer systems and software applications.
• Holds a bachelor’s degree or equivalent qualification.

Additional Information

This is an opportunity to thrive in a setting where you can make a meaningful contribution each day. You will collaborate with supportive and genuine colleagues who are both dedicated and driven. We fully appreciate that our continued success as a global leader in dedicated Software Asset Management (SAM) solutions is a direct result of our employees' commitment. For the right candidate, we provide stimulating and developmental assignments, allowing you to be part of an exciting journey within a dynamic, fast-growing business. We eagerly anticipate receiving your application.

Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing [e-mail].