Data Entry And Customer Service Advisor

Gi Group; Temple Normanton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in the UK is looking for a Data Entry & Customer Service Advisor to support a national survey program. The role involves data input, communication with survey participants, and general administrative tasks. The ideal candidate should have strong attention to detail and excellent customer service skills. Training is provided, and the position offers flexibility with shifts and the possibility of overtime.

Qualifications

• Confident telephone manner and strong customer service skills.
• High level of accuracy and attention to detail.
• Ability to balance speed and precision in data entry.
• Self-motivated, methodical, and adaptable.

Responsibilities

• Inputting large volumes of survey data using bespoke verification software.
• Proofreading and redacting freeform comments to remove identifiable information.
• Handling incoming calls from NHS staff and members of the public.
• Providing guidance on survey completion and logging call outcomes.
• Supporting general administrative tasks and assisting with team operations.

Skills

Telephone manner

Customer service skills

Attention to detail

Speed and precision in data entry

Self-motivated

Job description

Data Entry & Customer Service Advisor / Holmewood, Chesterfield / £13.55 per hour

Shifts: Rotating shifts - 07:00-15:00 and 15:00-23:00 (including some weekends).

We are recruiting for a Data Entry & Customer Service Advisor to support a high‑profile national survey programme. This is a fast‑paced, office-based role requiring a strong eye for detail, excellent communication skills, and the ability to work both independently and as part of a team.

Key Responsibilities

• Inputting large volumes of survey data using bespoke verification software
• Proofreading and redacting freeform comments to remove identifiable information
• Handling incoming calls from NHS staff, members of the public, and charities via the survey helpline
• Providing guidance on survey completion and logging call outcomes
• Supporting general administrative tasks and assisting with team operations as needed

Candidate Profile

• Confident telephone manner and strong customer service skills
• High level of accuracy and attention to detail
• Ability to balance speed and precision in data entry
• Self‑motivated, methodical, and adaptable
• Willing to support colleagues and "muck in" when needed
• Driving is beneficial due to limited public transport to the office (parking available)

Training & Compliance

Full training provided, including MRC compliance training (80% pass rate required for NHS Scotland tasks).

Additional Information

Informal interview process focused on team fit. Possibility of contract extension based on performance and project needs. Overtime may be available during peak periods, subject to approval.

This is a fantastic opportunity to contribute to meaningful public sector work in a supportive and structured environment. Ideal for candidates with previous experience in data entry, call handling, or administrative support.

Should you require any support or assistance, please contact your local Gi Group office.