Data Entry and Customer Service Advisor

Gi Group; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is looking for a Data Entry & Customer Service Advisor in Chesterfield. The role involves inputting survey data, handling calls, and providing support for a national survey programme. Ideal candidates will have strong customer service skills and attention to detail. The position offers rotational shifts and a pay rate of £13.55 per hour.

Benefits

Full training provided

Possibility of overtime during peak periods

Parking available

Qualifications

• Experience in data entry, call handling, or administrative support preferred.
• Self-motivated and able to balance speed and precision in work.

Responsibilities

• Input large volumes of survey data using bespoke verification software.
• Proofread and redact comments to remove identifiable information.
• Handle incoming calls and provide guidance on survey completion.
• Support general administrative tasks as needed.

Skills

Strong customer service skills

Attention to detail

Confident telephone manner

Ability to work independently

Methodical and adaptable

Job description

Data Entry & Customer Service Advisor

Location: Holmewood, Chesterfield – Salary: £13.55 per hour

Shifts: Rotating – 07:00‑15:00 and 15:00‑23:00, including some weekends.

We are recruiting for a Data Entry & Customer Service Advisor to support a high‑profile national survey programme. The role is fast‑paced, office‑based and requires a strong eye for detail, excellent communication skills, and the ability to work independently and as part of a team.

Key Responsibilities

• Input large volumes of survey data using bespoke verification software.
• Proofread and redact freeform comments to remove identifiable information.
• Handle incoming calls from NHS staff, members of the public and charities via the survey helpline.
• Provide guidance on survey completion and log call outcomes.
• Support general administrative tasks and assist with team operations as needed.

Candidate Profile

• Confident telephone manner and strong customer service skills.
• High level of accuracy and attention to detail.
• Ability to balance speed and precision in data entry.
• Self‑motivated, methodical, and adaptable.
• Willing to support colleagues and “muck in” when needed.
• Driving is beneficial due to limited public transport to the office (parking available).

Training & Compliance

• Full training provided, including MRC compliance training (80% pass rate required for NHS Scotland tasks).

Additional Information

• Informal interview process focused on team fit.
• Possibility of contract extension based on performance and project needs.
• Overtime may be available during peak periods, subject to approval.
• Ideal for candidates with previous experience in data entry, call handling, or administrative support.