Data Centre Technician , Data Centre Operations

Amazon; East Hagbourne; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading cloud platform provider in East Hagbourne is seeking a Data Centre Technician to troubleshoot and resolve infrastructure issues. Candidates should have over 3 years of experience in computer hardware and networking. The role requires flexibility with rotating shifts and occasional travel. Join a diverse team focused on innovation and excellence in cloud services.

Qualifications

• 3+ years of Computer Hardware experience.
• 3+ years of Computer Networking experience.
• Willingness to work rotating shifts (day/night) as well as weekends.

Responsibilities

• Troubleshoot facility and rack-level events within internal SLAs.
• Perform root cause analysis of equipment failures.
• Respond to off-hour emergency calls as per on-call rotation.

Skills

Troubleshooting skills

Computer Hardware experience

Computer Networking experience

Education

Associate's degree or higher in IT or relevant certifications

Tools

Cisco networking equipment

Juniper networking devices

Job description

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

Join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Collaborate across AWS to deliver the highest safety and security standards while providing seemingly infinite capacity at the lowest possible cost for our customers. Experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Data Centre Technician Opportunity

You will become the primary resolver for your support team, gain troubleshooting skills on one or more operating systems, and troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. Create and maintain documentation on technologies you support and convey SOPs to junior staff. Understand all aspects of the equipment you support, innovate, and make decisions on your own while taking direction when given.

Execute small projects independently, work with your manager on larger local projects, act as an escalation point for junior technicians, and understand all aspects of the equipment you support.

Working Hours & Travel

Regular schedule Monday to Friday with on‑call rotation and shift coverage during emergencies. May include after‑hours calls, outside business hours, 12‑hour or rotating shifts. Travel up to 10% of the time.

Responsibilities

• Troubleshoot facility and rack‑level events within internal SLAs.
• Perform root cause analysis of equipment failures.
• Ensure all safety procedures are adhered to while performing work.
• Respond to off‑hour emergency calls per on‑call rotation for any region site.
• Fully comply with all physical security procedures and policies.
• Must be commutable to the Thames Valley Region.

Diverse Experiences

AWS values diverse experiences. If you do not meet all of the preferred qualifications and skills, we encourage you to apply. If your career is just starting or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by bold ideas, fresh perspectives, and passionate voices.

Mentorship & Career Growth

We continually raise the performance bar as we strive to become Earth’s Best Employer. Endless knowledge‑sharing, mentorship, and other career‑advancing resources help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Security Clearance

You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Details: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

Basic Qualifications

• Data centres are 24/7 environments. All interested candidates must be willing to work rotating shifts (day/night) as well as weekends.
• 3+ years of Computer Hardware experience.
• 3+ years of Computer Networking experience.

Preferred Qualifications

• Associate’s degree or higher in IT or relevant certifications. CCNA, Network+ certifications. Experience with Cisco, Juniper, and other networking devices.
• Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment).
• Valid driver’s license and own vehicle. Travel between sites may occur.

Equal Opportunity & EEO

Amazon is an equal opportunities employer. We make recruiting decisions based on your experience and skills. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, visit https://amazon.jobs/content/en/how-we-hire/accommodations.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.