Data Centre Technician , Data Center Operations

Amazon; East Hagbourne; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading cloud service provider in East Hagbourne is seeking a Data Centre Technician. This position involves troubleshooting hardware and networking issues, ensuring safety protocols, and working in a 24/7 environment with rotating shifts. Candidates should have extensive experience in computer hardware and networking, along with a relevant degree or certifications. This role offers a chance to work in a dynamic team focused on maintaining cutting-edge infrastructure.

Qualifications

• 3+ years of Computer Hardware experience.
• 3+ years of Computer Networking experience.
• Experience working in a Data Centre environment.

Responsibilities

• Troubleshoot facility and rack-level events.
• Perform root cause analysis of equipment failures.
• Comply with all safety procedures while performing work.

Skills

Computer Hardware experience

Computer Networking experience

Education

Associate’s degree or higher in IT-related field or applicable certifications

Tools

CISCO

Juniper

Job description

Overview

Job ID: 3007391 | Amazon Data Services UK Limited

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems. You will troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support and can innovate and make decisions on your own, while taking direction when provided, paying attention to all details involved.

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.

24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time.

Responsibilities

• Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)
• Perform root cause analysis of equipment failures
• Ensure all safety procedures are adhered to while performing work
• Respond to off hour emergency calls per on-call rotation for any one of the region’s sites
• Fully comply with all physical security procedures and policies
• Must be commutable to the Thames Valley Region

Basic Qualifications

Data Centres are 24/7 environments. All interested candidates must be willing to work rotating shifts (day/night) as well as weekends. Data Centre Technicians are also required to wear a pager for communication, information, emergency, and on-call situations.

• 3+ years of Computer Hardware experience
• 3+ years of Computer Networking experience

Preferred Qualifications

• Associate’s degree or higher in IT-related field or applicable certifications or equivalent professional or military experience
• Networking experience with CCNA and/or Network+ certifications
• Experience with CISCO, Juniper and other commodity networking devices
• Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
• Valid driver’s license, own vehicle, and ability to pass a driving record check to operate company vehicles; travel between sites/locations during the workday may occur

Additional Information

Amazon is an equal opportunities employer. We believe diversity is central to our success. We make recruiting decisions based on experience and skills. We also provide privacy information at our Privacy Notice. If you have a disability and need a workplace accommodation during the application and hiring process, please visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, contact your Recruiting Partner.

About AWS and Culture

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate. AWS values diverse experiences and fosters an inclusive culture through employee-led affinity groups and ongoing learning opportunities.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.