Data Center Technician , Operations, IT, & Support Engineering

Amazon; Swindon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global technology company is seeking a Data Centre Technician in Swindon. The role involves troubleshooting equipment, ensuring adherence to safety procedures, and responding to emergencies. Candidates should have over 3 years of computer hardware and networking experience. The company promotes an inclusive culture and offers mentorship for career growth.

Benefits

Mentorship and career growth opportunities

Work-life balance initiatives

Inclusive team culture

Qualifications

• 3+ years of computer hardware experience.
• 3+ years of computer networking experience.
• Must possess a valid driver's license and a vehicle.

Responsibilities

• Troubleshoot facility and rack-level events.
• Perform root cause analysis of equipment failures.
• Respond to emergency calls as needed.

Skills

Computer hardware experience

Computer networking experience

Education

Associate's degree or higher in IT-related field

Tools

CISCO networking devices

Juniper networking devices

Job description

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and seek talented people to help.

You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You will collaborate with teams across AWS to deliver high standards for safety and security while providing scalable capacity at a low cost. You will experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Role

Data Centre Technician. You will become the primary resolver for your support team and gain troubleshooting skills on one or more operating systems. You will troubleshoot and solve most infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You will create and maintain documentation on technologies you support and convey Standard Operating Procedures (SOPs) to junior staff. You will understand all aspects of the equipment you support. You will innovate and make decisions on your own, while taking direction when provided, paying attention to all details involved. You will execute small projects independently and work with your manager on planning and executing larger local projects. You will act as an escalation point for junior technicians and understand all aspects of the equipment you support.

Responsibilities

• Troubleshoot facility and rack-level events within internal Service-Level Agreements (SLAs).
• Perform root cause analysis of equipment failures.
• Ensure all safety procedures are adhered to while performing work.
• Respond to off-hour emergency calls per on-call rotation for any one of the region's sites.
• Fully comply with all physical security procedures and policies.
• Must be commutable to the Thames Valley Region.

Qualifications

• 3+ years of computer hardware experience.
• 3+ years of computer networking experience.

Preferred Qualifications

• Associate's degree or higher in an IT-related field; applicable certifications or equivalent professional or military experience.
• Networking experience with CCNA and/or Network+ certifications.
• Experience with CISCO, Juniper, and other commodity networking devices.
• Previous experience working in a data centre environment (racking & stacking gear, cable management, hot & cold aisle containment).
• All candidates must possess a valid driver's license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur.

Other Information

Data Centres are 24/7 environments. All interested candidates must be willing to work rotating shifts (day/night) as well as weekends. Data Centre Technicians are also required to wear a pager for communication, information, emergency, and on-call situations.

UK national security clearance may be required.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate. Our customers range from startups to Global 500 companies who rely on our robust products and services.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by bold ideas, fresh perspectives, and passionate voices.

Mentorship & Career Growth

We strive to raise our performance bar and provide knowledge-sharing, mentorship, and career-advancing resources to help you develop into a well-rounded professional.

Work/Life Balance

We value work-life harmony and strive for flexibility to support employees at home and at work, enabling success in the cloud.

Equal Opportunity

Amazon is an equal opportunities employer. We make recruiting decisions based on your experience and skills and value diversity. Please consult our Privacy Notice at https://www.amazon.jobs/en/privacy_page to learn how we collect, use, and transfer candidate data. We do not discriminate on protected veteran status, disability, or other legally protected status. If you need a workplace accommodation during the application or hiring process, visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.