Data and Directory Assistant

Women's Aid Federation of England; Bristol; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading charity organization is looking for a Data and Directory Assistant based in the UK. This remote position involves maintaining a vital database of services for women and children, responding to inquiries, and ensuring information accuracy. Ideal candidates will have strong data-entry experience, a non-judgmental approach, and a commitment to supporting survivors of domestic abuse. With a generous leave policy and valuable benefits, this role is an excellent opportunity to make a meaningful difference.

Benefits

Generous Annual Leave

7% employer pension contribution

Flexible Working

Wellness support programs

Qualifications

• Experience in data entry is essential.
• Knowledge of the gendered nature of violence against women and girls is crucial.
• Ability to communicate effectively with various audiences.

Responsibilities

• Maintain the Routes to Support database for VAWG services.
• Respond to inquiries using email templates.
• Compile service lists for directory inclusion.
• Ensure the accuracy of service information.
• Distribute training materials for directory users.

Skills

Data-entry experience

Experience in communication

Non-judgmental approach

Understanding of gendered nature of violence

Awareness of diverse backgrounds

Job description

Location

Remote - UK based, with occasional travel to London/Bristol required

Salary

£26,400 (Grade 1) per year (plus Inner London Weighting of £3,483.94, if eligible)

Length of contract

Permanent

Hours per week

37

Closing date

We reserve the right to adapt the advert at any time per organisational circumstances and to close this vacancy early for the role. Therefore, if you are interested, please submit your application as early as possible. Interviews will be scheduled on a rolling basis

Who are Women’s Aid

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of just under 180 organisations which provide over 300 local lifesaving services to women and children across England. For 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse. Our support services, which include our Live Chat, the Survivors’ Forum, the No Woman Turned Away Project, the Survivor’s Handbook, Love Respect (our dedicated website for young people), the national Women’s Aid Directory and our advocacy projects, help thousands of women and children every year.

Purpose of the Data and Directory Assistant role

As a Data and Directory Assistant, the successful candidate will play an integral role in providing administrative support and carrying out data collection and data entry activities to maintain the Routes to Support directory of information on local violence against women and girls (VAWG) services and refuge vacancies. This will include being initial contact for internal and external queries about Routes to Support and following standard processes to maintain the accuracy of information in the directory. The Data and Directory Assistant will be diligent with details and responsive to internal and external need, with guidance and support from the wider Membership, Research and Evaluation team.

Key duties and responsibilities of the Data and Directory Assistant

• Maintain the Routes to Support database of information on local violence against women and girls (VAWG) services and refuge vacancies
• Be the initial contact for the Routes to Support inbox, using email template responses to respond to routine enquiries about Women’s Aid’s directory resources, maintaining subscriptions and providing support to users, escalating complex enquiries to the Senior Officer where relevant.
• Compile a list of services eligible for inclusion in Routes to Support for the Senior Officer to review; follow processes to support the administration of applications including filing application documentation and sharing with the Senior Officer for review; and carry out all associated tasks to add services to the directory.
• Maintain the accuracy of VAWG service information in the directory in line with processes for updating and checking entries.
• Distribute training materials for users of Women’s Aid’s directory resources.
• Ensure that service information on Routes to Support is kept updated and accurate, moderating update requests and liaising with local VAWG services, and collecting data as required.
• To support with the implementation of Women’s Aid research as required, including developing data collection materials and supporting with the analysis of quantitative data in Excel or a similar programme.
• To contribute to team meetings and organisational priorities, and to prepare for and participate in regular supervision and appraisal meetings.
• To be flexible within the broad remit of the post.
• To take direction on new projects and priorities from your line manager, which may vary from time to time.
• To ensure the safety and wellbeing of survivors sharing their stories on public platforms, always following organisational safeguarding protocols.

What we are looking for in our Data and Directory Assistant

• A non-judgmental approach to survivors of domestic and sexual abuse and a clear understanding of the gendered nature of violence against women and girls.
• Awareness of the experiences of women from a diverse range of backgrounds and different needs.
• Data-entry experience
• Experience in communication and promotion with a range of audiences.

Benefits of joining us as our Data and Directory Assistant include

• Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
• Valuable Pension Benefits: a generous 7% employer contribution.
• Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
• Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
• Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.

NB

• Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
• If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
• All posts, including remote posts, must be based in the UK.
• Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
• Please read our Single Sex Statement on the Women’s Aid Website

Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.