Data Analyst - Rectification & Customer Impact (Hybrid)

lloyds banking group; City of Edinburgh; Hybrid; GBP 44,000 - 50,000; Full time

Job summary

A major banking organization is seeking a Data Analyst to join their Customer Resolutions Data team. You will analyze data using SQL or SAS to address customer issues and recommend business improvements. The role offers full-time hybrid working with opportunities for professional growth and a comprehensive benefits package, including a generous pension contribution and wellness initiatives. The organization values diversity and inclusion, welcoming candidates from all backgrounds.

Benefits

Generous pension contribution

Annual bonus award

Share schemes, including free shares

Discounted shopping

28 days’ holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Experience of coding using SQL or SAS to manipulate data robustly and accurately.
• Practical application of coding skills in a similar data analysis role.
• Good written and verbal communication skills for non-technical audiences.

Responsibilities

• Use data skills to identify and rectify customer issues.
• Analyze data using SQL/SAS to calculate refunds effectively.
• Collaborate with colleagues to improve processes.

Skills

SQL

SAS

Data manipulation

Communication skills

Critical thinking

Tools

Python

Big Query

Job description

A major banking organization is seeking a Data Analyst to join their Customer Resolutions Data team. You will analyze data using SQL or SAS to address customer issues and recommend business improvements. The role offers full-time hybrid working with opportunities for professional growth and a comprehensive benefits package, including a generous pension contribution and wellness initiatives. The organization values diversity and inclusion, welcoming candidates from all backgrounds.