Data Analyst Glasgow

Excellerate Services; Paisley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading services provider in Scotland is looking for a Data Analyst to support cleaning contract performance through data collection and analysis. The ideal candidate will possess strong analytical skills and advanced proficiency in Excel and reporting tools like Power BI. Key aspects of the role include gathering and validating data, producing insights for decision making, and creating dashboards for reporting. This full-time role is situated in Paisley and offers the opportunity to influence operational and commercial performance.

Qualifications

• Strong analytical skills and experience working with operational or performance data.
• Advanced Excel skills including pivot tables and formulas.
• Experience with BI tools such as Power BI or Tableau.

Responsibilities

• Gather operational and financial data from internal systems.
• Analyze cleaning performance metrics and produce actionable insights.
• Create and maintain reporting dashboards using analytics tools.
• Assist Operations Managers with data-driven recommendations.

Skills

Strong analytical skills

Advanced Excel skills

Experience with BI tools

Attention to detail

Communication skills

Organisational skills

Tools

Excel

Power BI

Tableau

Job description

Data Analyst

Role Purpose

The Data Analyst supports the operational and commercial performance of a cleaning contract by collecting, analysing, and presenting data that drives evidence-based decision making. The role works with operational systems (including digital audit tools, workforce systems, and internal reporting platforms) to ensure high-quality data, accurate performance tracking, and meaningful insights.

Key Responsibilities

Data Collection & Validation

• Gather operational, audit, compliance, workforce, and financial data from internal systems (including Velocity or equivalent).
• Validate data accuracy by checking for gaps, anomalies, and inconsistencies.
• Work with site teams to improve data quality and ensure correct system usage.
• Maintain organised datasets and clear documentation of data sources and definitions.

Data Analysis & Insight Generation

• Analyse cleaning performance metrics such as KPI/SLA results, Quality audit scores, Shift attendance and labour utilisation, Productivity metrics, Complaint and incident trends, Equipment and stock usage.
• Identify performance issues, patterns, root causes, and opportunities for improvement.
• Produce actionable insights that support operational and commercial decision making.

Reporting & Dashboards

• Create and maintain reporting dashboards using Excel, Power BI, or other analytics tools.
• Prepare weekly and monthly reports for internal leadership and client review meetings.
• Use Velocity data extracts to update automated dashboards.
• Ensure reports clearly communicate results, trends, and recommended actions.

Operational & Contract Support

• Assist Operations Managers by providing data-driven recommendations to improve efficiency and service quality.
• Support labour modelling and workload analysis to optimise staffing levels.
• Track onboarding, training completion, and compliance activities through system data.
• Support mobilisation and transformation projects by analysing baseline data and post-mobilisation performance.

Quality, Safety & Compliance Monitoring

• Monitor data related to QHSE audits, incidents, and compliance.
• Validate that cleaning standards and service levels are met according to contract requirements.
• Highlight risk areas and support corrective action plans.

Stakeholder Engagement

• Present data and insights in a clear, accessible format to both operational teams and clients.
• Collaborate with Operations, QHSE, HR, and Finance to support joined-up reporting.
• Provide system and reporting support to site management teams as required.

Skills & Experience Required

Essential

• Strong analytical skills and experience working with operational or performance data.
• Advanced Excel skills (pivot tables, formulas, data modelling).
• Experience with BI or reporting tools such as Power BI, Tableau, or similar.
• High attention to detail and accuracy.
• Ability to communicate complex information clearly to non-technical audiences.
• Strong organisational and time-management skills.

Desirable

• Experience using cleaning/FM systems.
• Experience in facilities management, cleaning, or service-based industries.
• Knowledge of KPI/SLA frameworks.
• Experience with data automation or integration processes.
• Understanding of QHSE reporting standards.

Salary: To be confirmed, depending on experience.

Full Time Work

Location: Abbey Mill Business Centre, Paisley