Data Analyst - Customer Success

RedCat Digital; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global technology firm is seeking an experienced Data Analyst for a 10-month contract at a rate of £285/day. The role involves building data foundations, automating reporting, and delivering analytics to enhance customer success. Ideal candidates will have over 8 years of experience in Data Analytics, strong SQL skills, and proficiency with data visualization tools. This hybrid position requires 3 days on-site in London and 2 days remote.

Qualifications

• 8+ years of experience in Data Analytics or Data Science.
• Strong SQL skills for data extraction and transformation.
• Proficiency with data visualization tools like Tableau or Qlik.

Responsibilities

• Develop pipelines and improve data integrity.
• Create scalable dashboards and reporting tools.
• Identify root causes of performance trends and operational inefficiencies.

Skills

Data Analytics

SQL

Data visualization tools (Tableau, Qlik)

Big data platforms (Snowflake, Databricks, Spark)

Python or R

Statistical methods

A/B testing

Storytelling and communication skills

Job description

Data Analyst – £285/day | 10-Month Contract | Hybrid (London)

We’re looking for an experienced Data Analyst to join a global Customer Success Data Science team, working on initiatives that enhance customer experience and operational excellence across international markets.

This is an exciting opportunity to make a real impact by building data foundations, enabling actionable insights, and driving automation across multiple regions. You’ll collaborate closely with cross-functional teams to ensure data drives strategy, informs decision-making, and helps deliver exceptional customer outcomes.

What You’ll Do

• Build strong data foundations: Develop pipelines, improve data integrity, and establish clear metric definitions and governance across multiple international markets.
• Automate and streamline reporting: Create scalable dashboards and reporting tools that deliver timely, accurate insights for business and customer success teams.
• Deliver deep-dive analytics: Identify root causes of performance trends, customer pain points, and operational inefficiencies, turning insights into actionable recommendations.
• Support experimentation: Analyse A/B tests and digital experience initiatives to measure impact and inform continuous improvement.
• Tell the story with data: Communicate insights effectively to both technical and non-technical audiences, influencing strategy and driving better decisions.

What We’re Looking For

• 8+ years of experience in Data Analytics or Data Science, ideally within Customer Success, Operations, or Digital Experience domains.
• Strong SQL skills for data extraction, transformation, and pipeline development.
• Proficiency with data visualization tools (Tableau, Qlik, or similar).
• Experience with big data platforms (Snowflake, Databricks, Spark) and ETL processes.
• Working knowledge of Python or R for analytics or automation (preferred).
• Understanding of statistical methods and A/B testing.
• Excellent storytelling and communication skills to translate data into actionable insights.
• Experience with contact centre or digital support metrics is a plus.
• A proactive, growth-oriented mindset with the ability to balance strategic and tactical priorities.

Details

💼 Contract: 10 months

💰 Rate: £285/day Inside IR35

📍 Location: London (3 days per week in office, 2 days remote)