Data Analyst

Yolk Recruitment Ltd; Newport; Hybrid; GBP 43,000; Full time

Job summary

A recruitment agency is seeking an IT Service Data Analyst to join a collaborative IT Service team in Newport, UK. The ideal candidate will have proven experience in data analysis, strong knowledge of IT service management processes, and advanced skills in tools like Excel and Power BI. The role offers hybrid working, 25 days annual leave, a retirement savings plan, and additional benefits including a discretionary annual bonus. If you enjoy working with complex service data to improve processes, this position may be ideal for you.

Benefits

Hybrid working (50% in office / 50% working from home)

25 days annual leave plus bank holidays

Retirement Savings Plan with employer matching

Flexible working opportunities

Discretionary annual bonus up to 10%

Qualifications

• Proven experience in data analysis, ideally focused on IT service or operational data.
• Strong knowledge of IT service management processes including incident and change management.
• Advanced skills in tools such as Excel or Power BI.

Responsibilities

• Support IT service delivery by analysing and interpreting data across ITIL processes.
• Work closely with service managers, partners, and vendors to ensure effective service tracking.
• Design KPIs and performance metrics to measure service delivery.

Skills

Data analysis

IT service management processes

Excel

Power BI

Communication skills

Tools

Excel

Power BI

Job description

Overview

IT Service Data Analyst - Newport / Hybrid - £42,856 + Excellent Benefits

Yolk Recruitment are working with a large, established organisation delivering critical services across the UK. They're known for their commitment to reliability, continuous improvement, and making well-informed decisions that have a real-world impact. This is an opportunity to join a collaborative IT Service team where data is genuinely valued and used to improve how services are delivered across the business.

This role would suit a detail-driven, analytical professional who enjoys working with complex service data, influencing decisions, and improving processes across IT service management.

Responsibilities

This is what you'll be doing

You'll play a key role in supporting IT service delivery by analysing and interpreting data across ITIL processes. Working closely with service managers, partners, and vendors, you'll help ensure services are tracked effectively and continually improved. Your responsibilities will include:

Qualifications

• Proven experience in data analysis, ideally focused on IT service or operational data.
• Strong knowledge of IT service management processes including incident, problem, change, service request, capacity, and availability management.
• Advanced skills in tools such as Excel, Power BI, or similar analytics platforms.
• Experience designing KPIs and performance metrics to measure service delivery and vendor performance.
• The ability to present complex data clearly to both technical and non-technical audiences.
• A continuous improvement mindset, with the confidence to challenge processes and suggest better ways of working.
• Strong communication skills and the ability to work effectively with stakeholders at all levels.

Benefits

• Hybrid working (50% in office / 50% working from home)
• Flexible working opportunities
• 25 days annual leave plus bank holidays
• Retirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution at 10% - totalling 15%
• 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
• "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
• Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
• Enhanced pay for parental leave
• Retail discounts and cashback scheme
• Discretionary annual bonus up to 10%

Interested?

If this sounds like a role you'd enjoy and you feel you can make a real impact, please get in touch. We also offer a referral scheme for any candidates who are successfully placed.

For more information, contact Dan Newton at Yolk Recruitment.