Data Analyst
Trainline
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Benefits offered by this job
Job summary
Trainline is looking for a Data Analyst to join the Retail Innovation team. In this role, you will analyze customer behavior to improve travel experiences and contribute to decision-making based on data insights.
The ideal candidate will have strong SQL skills, experience with data visualization tools, and the ability to communicate insights effectively to stakeholders.
This position operates in a hybrid model where employees work from the office at least 60% of the time.
Qualifications
- Experience using analytics to support business decisions.
- Strong SQL skills and experience with large datasets.
- Ability to structure work clearly and turn findings into recommendations.
- Familiarity with data visualization tools.
- Experience communicating insights to diverse audiences.
Responsibilities
- Analyze customer behavior and business outcomes.
- Support design and measurement of industry trials.
- Translate complex analysis into actionable insights.
- Produce analytical reports and presentations.
- Collaborate with Data Scientists on findings.
Skills
Job description
We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.
Great journeys start with Trainline
Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.
Today, we are a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.
Data Analytics is central to how we build better products, support our customers and grow our business. Our Data Analysts are embedded across cross-functional teams spanning product, commercial and industry initiatives, working closely with Product Managers, Software Engineers, Commercial teams, Embedded Data Scientists and the wider Data organisation to enable confident, evidence-based decision making.
As a Data Analyst in the Retail Innovation team, you will help shape the future of rail travel by evaluating new ticketing models, customer experiences and industry programmes. You will bring analytical rigour, curiosity and clear communication to complex questions, turning large and sometimes ambiguous datasets into actionable insight for internal teams, senior stakeholders, external partners, operators and the wider rail ecosystem.
Analyse customer behaviour, revenue, usage patterns and business outcomes to evaluate new initiatives and industry programmes.
Support the design, measurement and evaluation of trials and pilots, helping teams understand their impact on customers, operators and the wider rail ecosystem.
Translate complex analysis into clear, compelling insights and practical recommendations for technical and non-technical audiences.
Produce high-quality analytical deliverables, dashboards, reports and presentations that help senior stakeholders and external partners make informed decisions.
Work closely with Data Scientists to structure analytical approaches, interpret findings and draw meaningful conclusions from large and complex datasets.
Collaborate across Data, Product, Commercial and external partner teams to ensure insight is embedded into decision making from early exploration through to delivery.
Help define how we measure success for new ticketing approaches, retail innovation initiatives and wider industry changes.
Contribute to a growing Data organisation that includes Data Science, Machine Learning, Data Engineering, Business Intelligence and Data Product Management.
Experience using analytics to support business decisions, answer complex commercial questions and identify opportunities for improvement.
Strong SQL skills and confidence working with large datasets to produce accurate, reliable and well-structured analysis.
The ability to structure analytical work clearly, navigate ambiguity and turn complex findings into actionable recommendations.
Experience communicating insight to a range of audiences, including senior stakeholders and colleagues from technical and non-technical backgrounds.
Strong data visualisation skills, ideally using tools such as Tableau, Power BI or similar.
A thoughtful approach to storytelling, with the ability to create polished deliverables that make insight easy to understand and act on.
Strong organisational skills, with the ability to manage multiple analytical workstreams and balance competing priorities.
Ideally, experience with dbt or modern data transformation workflows, and exposure to analysing experiments, pilots or trials.
Data Analytics is central to how we build better products, support our customers and grow our business. Our Data Analysts are embedded across cross-functional teams spanning product, commercial and industry initiatives, working closely with Product Managers, Software Engineers, Commercial teams, Embedded Data Scientists and the wider Data organisation to enable confident, evidence-based decision making.
As a Data Analyst in the Travel & Disruption team, you will help us build a better travel proposition for our customers. You\'ll use data to understand how customers engage with our travel features throughout their journey, helping teams make better decisions that improve the travel experience. Whether customers are enjoying a seamless journey or navigating unexpected disruption, your insights will help shape products and services that make rail travel easier, more reliable and more rewarding for millions of customers.
Analyse customer behaviour in relation to our travel products.
Translate complex analysis into clear, compelling insights and practical recommendations for technical and non-technical audiences.
Produce high-quality analytical deliverables, dashboards, reports and presentations that help senior stakeholders and external partners make informed decisions.
Work closely with Data Scientists to structure analytical approaches, interpret findings and draw meaningful conclusions from large and complex datasets.
Collaborate across Data, Product and Design to ensure insight is embedded into decision making from early exploration through to delivery.
Help define how we measure success in the Travel space.
Contribute to a growing Data organisation that includes Data Science, Machine Learning, Data Engineering, Business Intelligence and Data Product Management.
Experience using analytics to support business decisions, answer complex commercial questions and identify opportunities for improvement.
Strong SQL skills and confidence working with large datasets to produce accurate, reliable and well-structured analysis.
The ability to structure analytical work clearly, navigate ambiguity and turn complex findings into actionable recommendations.
Experience communicating insight to a range of audiences, including senior stakeholders and colleagues from technical and non-technical backgrounds.
Strong data visualisation skills, ideally using tools such as Tableau, Power BI or similar.
A thoughtful approach to storytelling, with the ability to create polished deliverables that make insight easy to understand and act on.
Strong organisational skills, with the ability to manage multiple analytical work streams and balance competing priorities.
Ideally, experience with DBT or modern data transformation workflows, and exposure to analysing experiments, pilots or trials.
Enjoy fantastic perks like private healthcare and dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.
We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!
We\'re operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.
Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:
Think Big - We\'re building the future of rail
Own It - We focus on every customer, partner and journey
Travel Together - We\'re one team
Do Good - We make a positive impact
We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That\'s why we\'re committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.
Interested in finding out more about what it\'s like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
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