Data Analyst

Lean Vision; East Midlands; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading operational firm in Fulfilment is seeking a Data Analyst based in Derby. The role focuses on providing operational and analytical support across fulfilment processes, managing discrepancies, and enhancing customer experience. Ideal candidates will have strong analytical skills and experience in inventory handling. This role offers a pathway to future advancement as a Product Care Manager.

Qualifications

• Strong analytical and reporting skills.
• Excellent attention to detail and organization.
• Confident communicator with good interpersonal skills.
• Experience in Fulfilment, Returns, or Stock/inventory Admin preferred.

Responsibilities

• Provide operational and analytical support across fulfilment and returns.
• Track and investigate stock and debit note discrepancies.
• Manage RTM rejection queries and supplier acceptance trends.
• Analyse customer fault data and feedback for recurring issues.

Skills

Analytical skills

Attention to detail

Communication skills

Proficiency in Microsoft Excel

Organizational skills

Team-oriented

Tools

Microsoft 365 (Excel, Word, Outlook, Teams, SharePoint)

Job description

Are you looking for a new career opportunity? An exciting opportunity has arisen for the team at Skygate.

If you are a highly motivated, enthusiastic and analytical individual, we would like to hear from you!

Job Title: Data Analyst
Location: Derby, DE74
Pay Rate: £13.91 per hour
Shift: Monday to Friday, 08:00–16:00
Department: Fulfilment Development

Role Purpose

To provide operational and analytical support across fulfilment and returns, ensuring accuracy, efficiency, and continuous improvement. The Admin will collaborate with supplier management, customer care, and operations teams to reduce financial leakage, improve customer experience, and maintain clear reporting. This role includes process automation and offers development toward a future Product Care Manager position.

Main Duties

• Track and investigate stock and debit note discrepancies.
• Manage RTM rejection queries and supplier acceptance trends.
• Support supplier visits and ensure timely RTM claim enforcement.
• Analyse customer fault data and feedback for recurring issues.
• Coordinate and deliver returns training at Skygate.
• Support supplier-led training for complex product categories.
• Update G2 systems and respond to customer care queries promptly.
• Maintain ASC performance reports and highlight cost‑saving opportunities.
• Provide daily operational feedback and analyse LOC trends.
• Perform ad‑hoc duties to support business needs.

Requirements

• Strong analytical and reporting skills.
• Excellent attention to detail and organisation.
• Confident communicator with good interpersonal skills.
• Proficient in Microsoft 365 (Excel, Word, Outlook, Teams, SharePoint).
• Experience in Fulfilment, Returns, or Stock/inventory Admin (preferred).
• Self‑motivated, proactive, and team‑oriented.

Mach Recruitment acts as an Employer in relation to this vacancy.