Data Analyst

Chiltern; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading analytics firm in the City of London is seeking a Customer Experience Insights Executive to enhance customer satisfaction through data analysis. In this hands-on role, you will analyze customer data, interpret feedback, and produce insightful reports using tools like Python and Power BI. Strong analytical skills and teamwork are essential in this pivotal position. Join us and make a difference in customer experiences.

Qualifications

• Strong ability to analyse and interpret data to derive actionable insights.
• Hands-on experience with Python, Power BI, VBA, and LLM APIs.
• Effective communication and teamwork skills, with the ability to work across departments.
• In-depth understanding of GDPR and data privacy regulations.

Responsibilities

• Regularly analyse customer data from various sources to uncover trends and actionable insights.
• Collect and interpret customer feedback, working with teams to turn insights into meaningful improvements.
• Produce detailed reports and dashboards to communicate findings effectively to stakeholders.
• Use tools such as Python, Power BI, VBA, and LLM APIs to analyse data.

Skills

Analytical Skills

Technical Proficiency

Collaboration

Compliance Awareness

Tools

Python

Power BI

VBA

LLM APIs

Job description

Overview

Are you a skilled Data Analyst with a passion for improving customer experiences? Join our team as a Customer Experience Insights Executive and play a pivotal role in shaping how we use data to enhance customer satisfaction and operational efficiency. This hands-on role focuses on executing customer experience reporting by analysing data, implementing process improvements, and ensuring compliance with data regulations.

Responsibilities

• Hands-On Data Analysis: Regularly analyse customer data from various sources to uncover trends and actionable insights.
• Customer Feedback and Insights: Collect and interpret customer feedback, working with teams to turn insights into meaningful improvements.
• Reporting and Dashboards: Produce detailed reports and dashboards to communicate findings effectively to stakeholders.
• Technology Utilisation: Use tools such as Python, Power BI, VBA, and LLM APIs to analyse data, generate reports, and manage customer feedback processes.

Qualifications

• Analytical Skills: Strong ability to analyse and interpret data to derive actionable insights.
• Technical Proficiency: Hands-on experience with Python, Power BI, VBA, and LLM APIs.
• Collaboration: Effective communication and teamwork skills, with the ability to work across departments.
• Compliance Awareness: In-depth understanding of GDPR and data privacy regulations.