Dartford Control Room Team Manager

National Highways; Dartford; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A highway management organization is seeking an Operations Leader for the Dartford Control Room. The role includes leading a team, ensuring safety and efficiency in traffic management, and acting during critical incidents. Candidates should have strong incident management and communication skills. This position offers a competitive salary, shift allowances, and a flexible working approach.

Benefits

Performance-related bonus

Contributory pension scheme

26+ annual leave days

Flexible working hours

Health and wellbeing support

Cycle to work scheme

Enhanced maternity/paternity leave

Access to discounts platform

Qualifications

• Experience delivering incident and crisis management in a safety critical environment.
• Knowledge of highway assets management and safety defect protocols.
• Proven record of managing team workload and driving continuous improvement.

Responsibilities

• Lead the Dartford Control Room, ensuring high-performing customer service.
• Manage network performance and support traffic flow.
• Act as Operational Commander during critical incidents.
• Coordinate communications with customers and stakeholders.

Skills

Incident management

Crisis management

Communication skills

Stakeholder management

Traffic management knowledge

Job description

About the job.

Safety and customer service are at the heart of everything we do. In this role, you will directly impact the safe running of the Strategic Road Network (SRN) across Dartford, minimising any adverse effects on our customers.

Reporting directly to the Dartford Service Delivery Manager, you will lead the Dartford Control Room (DCR), overseeing the team and ensuring the delivery of a high-performing, customer-focused service. You will be responsible for the day-to-day operational leadership of the DCR, ensuring the effective deployment of resources, managing real-time network performance, and supporting the safe and efficient flow of traffic.

Our teams operate in a 24/7 environment with this role attracting a 25% shift allowance.

The successful candidate must live within a one-hour commute of the Dartford Control Room.

Responsibilities

• Embed safety as the first imperative across all areas of your responsibility.
• Providing operational leadership of Dartford's SRN, ensuring the DCR proactively manages the network to deliver a safe and positive experience for customers, including the coordination of restricted vehicle movements through the Traffic Management Cell to support the safe and efficient flow of traffic.
• Responsible for directing and coordinating the deployment of available resources across the region's Strategic Road Network to maximise traffic flow and minimise the impact of planned and unplanned events on customers.
• Act as National Highways Operational Commander during critical incidents, making sure plans are in place and actions are taken to ensure effective and safe resolution of network operational issues, proactively informing and assuring senior management as required.
• Oversee the DCR's coordinated communications (using systems when needed) with customers, partners, stakeholders and colleagues across a range of mediums to ensure that all parties are kept informed and receive accurate and timely information.

About you.

• Experience of delivering incident and crisis management in a safety critical and customer focused operational environment.
• Strong communication, collaboration and stakeholder management skills.
• Knowledge of highway assets and how to define and manage safety and time critical defects.
• Knowledge of traffic and incident management practices, procedures and protocols.
• Experience of managing team workload and performance, with a proven record of driving best practice/continuous improvement.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly - offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

• Right to work check
• 3 year employment history references
• DBS criminal record check
• Social media and adverse journalism check
• Driving licence check (if applicable)
• Fit to work questionnaire (for all), followed by a medical check (if applicable)
• Qualifications and/or professional membership check (if applicable)

And finally

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