Damp and Disrepair Coordinator

Wokingham Borough; Wokingham; Hybride; GBP 33 000 - 37 000; Plein temps

Avantages offerts par ce poste

Generous Annual Leave

GP Helpline

Employee Assistance Programme

Free Onsite Gym

Local & Lifestyle Discounts

Move through Menopause Course

Sports & Social Group Activities

Résumé du poste

Wokingham Borough Council is seeking an organised professional to support its Damp & Mould and Disrepair Service in Shute End, Wokingham. You will coordinate inspections, repairs and remedial works, ensuring cases progress from report to resolution with accurate records and stakeholder collaboration.

The role requires at least 1 year in housing/repairs/construction, strong organisation, and a commitment to learning, with a DBS check and flexible full-time pattern. Generous benefits are on offer.

Qualifications

• GCSEs in English and Maths (Level 2) are required.
• At least 1 year experience within housing/repairs/maintenance or construction environment.
• Highly organised with ability to manage competing priorities across stakeholders.
• Driven and confident with a commitment to learning and continuous improvement.

Responsabilités

• Coordinate inspections, repairs and remedial works from initial report to resolution.
• Triage and prioritise damp and mould cases; maintain accurate records.
• Coordinate contractors and internal teams; monitor performance and compliance.
• Support resident aftercare, contract administration, complaints investigations, financial processes and governance reporting.

Connaissances

Organised

Prioritisation

Attention to detail

Customer focus

Formation

GCSEs in English and Maths (Level 2)

Description du poste

Employer: Wokingham Borough Council
Salary: £32,578 - £36,582 Per Annum, Plus Benefits
Location: Shute End, Wokingham
Contract: Contract
Working Pattern: Flexible Hours/Full Time
Hours: 37 hours per week.
DBS Check: Yes
Closing Date: 24/10/2026 at 23:00
Reference: 713532

Are you passionate about delivering excellent customer service and making a real difference to residents' homes? We are looking for an organised and proactive professional to support the delivery of our Damp & Mould and Disrepair Service.

In this varied and rewarding role, you will coordinate inspections, repairs and remedial works, ensuring cases are effectively managed from initial report through to resolution. You will support the triage and prioritisation of damp and mould cases, maintain accurate records, coordinate contractors and internal teams, monitor performance and compliance, and help ensure services meet all regulatory and statutory requirements. You will also play a key role in supporting resident aftercare, contract administration, complaints investigations, financial processes, and governance reporting.

Working closely with residents, contractors and colleagues across Housing Services, you will help deliver a responsive, customer-focused service that improves homes, protects vulnerable residents, and supports the Council's commitment to providing safe, healthy and well-maintained housing.

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

Generous Annual Leave - 28 days per annum (rising by 5 days after 5 years continued service), plus Bank Holidays

GP Helpline- Available 7 days a week

Employee Assistance Programme- Including a 24/7 Your Care Helpline

Free Onsite Gym- Located at Shute End Offices, Wokingham

Local & Lifestyle Discounts- Save on shopping, entertainment, dining out & more

Move through Menopause Course

Sports & Social Group Activities– Including running, football, cricket & more

And more!

Candidate Requirements:

• Applicants should hold GCSEs in English and Maths (or equivalent Level 2 qualification).
• Should have at least one year's experience within a housing, repairs, maintenance or construction-related environment.
• Highly organised with the ability to facilitate competing priorities amongst a variety of internal and external stakeholders.
• A driven and confident individual committed to learning, and continuous improvement to meet customer and service needs.

This is an excellent opportunity for someone with strong organisational skills, attention to detail, and a commitment to delivering positive outcomes for residents in a fast-paced housing environment.

For Further information, please contact Ellen Coombes via [e-mail] or 07798 617 580.

Closing date: 24th October 2026, 11pm
Interview date: Wednesday 28th October

We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.

However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.

We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.

Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful. Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.

If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.

We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham is an equal opportunities employer.