DA Housing Manager

Advance; City Of London; Hybrid; GBP 38,000 - 44,000; Full time

Benefits offered by this job

35‑hour week

30 days paid holiday

Public holidays on top

Pension scheme

Cycle to Work

Employee assistance programme

Job summary

Advance Charity in London is seeking a Domestic Abuse Housing Manager to oversee the London Whole Housing Service and lead a team delivering crucial support to women affected by domestic abuse.

You will line manage staff, recruit and train IDVAs, monitor performance against KPIs, and ensure service quality while promoting Advance's values. The role offers a hybrid working pattern and benefits.

Qualifications

• Experience managing services for women experiencing Domestic Violence and Abuse.
• Proven ability to lead geographically dispersed teams.
• Strong collaboration with external agencies and partners.

Responsibilities

• Oversee delivery of the London Whole Housing Service.
• Line manage and supervise project staff including appraisals.
• Recruit, train and develop IDVAs to deliver high quality service.
• Monitor performance against KPIs and manage underperformance.

Skills

Management

Team leadership

Remote team management

Stakeholder engagement

Job description

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

Domestic Abuse Housing Manager

Salary: £38,000 - £44,000

Location: Hammersmith, we operate a hybrid working model with 3 days in the office and up to 2 days working from home each week

Contract: Permanent

Hours p/w 35 hours

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women's centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role

You will be working for Advance service as a Domestic Abuse Housing Manager responsible for overseeing the delivery of the London Whole Housing Service. You will be responsible for line managing and performance managing project staff including annual appraisals and supervision.

You will support in recruiting, training and developing a team of competent and highly skilled IDVAs to provide a consistently high-quality service to women, and support the IDVAs to ensure that Advance's values, policies and procedures are embedded into service delivery.

In addition you will oversee the management of caseloads and casework to a high-quality standard and monitor the performance of your team, offering continuous coaching and feedback to ensure that Advance meets the specific KPIs and outcome measures for the contract, taking immediate action to manage poor performance as necessary.

About You

To be successful as the Domestic Abuse Housing Manager you will need the below experience and skills:

You will bring your management experience of providing services to women experiencing Domestic Violence and Abuse. With a significant experience of managing, developing and leading teams across a geographically dispersed region and remotely, including harnessing the strengths and potential of staff at all levels, building a strong team culture and maintaining staff motivation, particularly through periods of change. You will have substantial delivery of collaborative working with external agencies, stakeholders, subcontracted partners and extensive management of frontline workers.

What we can offer you - Employee Benefits

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women's Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Cycle to Work Scheme
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email [e-mail] and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.