D365BC Support Consultant

Talent Locker Ltd; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing tech business is looking for a Dynamics NAV / D365BC Business Central Support Consultant to deliver high-quality support across NAV/BC systems. You will handle customer queries, troubleshoot issues, manage SLAs, and assist with installations of ISV tools like Jet and Continia. This role requires strong experience with Microsoft Dynamics, excellent communication skills, and preferably an MB-800 certification. The position offers competitive salary, bonus, healthcare plan, and additional benefits.

Benefits

Competitive salary + bonus

25 days holiday

Pension

Life assurance

Healthcare plan

EV scheme

CSR days

Enhanced family leave

Qualifications

• Experience in supporting NAV/BC and handling customer queries.
• Knowledge of ISV tools and remote access technologies.
• Strong background in customer service and communication.

Responsibilities

• Respond to NAV/BC support queries via phone, email, and remote access.
• Manage and prioritize support tickets to meet SLAs.
• Support ISV installs and assist with wave release updates.

Skills

Strong experience supporting Microsoft Dynamics / D365BC NAV/BC

Strong communication skills

Customer focus

Experience with SQL Server

Education

MB-800 certification

Accounting knowledge/background

Tools

Jet Reports

Continia

Spindle

Dime Scheduler

Zetadocs

Job description

A growing tech business is seeking a Dynamics NAV / D365BC Business Central Support Consultant to deliver high-quality support across NAV/BC and associated ISV add-ons. You’ll handle customer queries, troubleshoot system issues, manage SLAs, and support small implementations of tools such as Jet and Continia.

Key Responsibilities

• Respond to NAV/BC support queries via phone, email, and remote access
• Analyse issues, investigate data, and provide resolutions
• Manage and prioritise support tickets to meet SLAs
• Support ISV installs (Jet, Continia) and assist with wave release updates
• Work with project teams on smooth customer handovers
• Stay current with NAV/BC features and best practices

What You’ll Need

• Strong experience supporting Microsoft Dynamics / D365BC NAV/BC
• Knowledge of ISVs such as Jet Reports, Continia, Spindle, Dime Scheduler, Zetadocs
• Preferably Microsoft Partner experience & MB-800 certification
• Accounting knowledge/background desirable
• Strong communication skills and customer focus
• Experience with SQL Server and remote access tools

Benefits

Competitive salary + bonus, 25 days holiday, pension, life assurance, healthcare plan, EV scheme, CSR days, enhanced family leave, and more.