D365 Support Manager

Costa Coffee; Basildon; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading coffee brand is seeking a D365 Support Manager to assist in the support and maintenance of Microsoft D365 Finance and Operations. This role involves leading incident management, providing first-line support, and collaborating with technology teams. The ideal candidate will have a good knowledge of Microsoft Dynamics 365, Azure services, and ITIL principles. The company offers a hybrid work model based in Basildon, along with competitive benefits including a share investment plan and a strong pension scheme.

Benefits

Share Investment Plan

Smart pension plan

Financial Support Fund

50% discount in stores

Private medical cover

Qualifications

• Good working knowledge of Microsoft Dynamics 365 Finance and Supply Chain Management.
• Experience with integrations developed on Azure services.
• Understanding of Power Platform and Microsoft Azure Services.

Responsibilities

• Lead and support incident and problem management for D365.
• Provide first-line support for D365 users.
• Monitor and maintain D365 environments.

Skills

Microsoft Dynamics 365 Finance and Supply Chain Management

Azure services

Power Platform

ITIL support concepts

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

At Costa Coffee, we are what we craft. We're reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go - we've got you covered.

Our teams make a difference. Whether that's working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven't forgotten our roots. That's where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a D365 Support Manager there's never been a better time to join.

Responsibilities

The D365 Support Manager will assist in the day-to-day support and maintenance of Microsoft D365 Finance and Operations, working closely with technology teams, business stakeholders, and our managed service partner.

• Lead and support incident, problem, and event management for D365, escalating complex issues to senior team members or third-party providers.
• Provide first-line support for D365 users, resolving routine queries and requests, taking end to end ownership.
• Lead monitoring and maintaining activity for D365 environments, including standard troubleshooting, maintenance and reporting.
• Work closely with the Environment Manager to ensure all releases are fully scoped, tested and risks understood before deploying to production.
• Collaborate with Product Owners, Delivery Managers, and third-party developers to support new feature rollouts and system updates.

Qualifications

• Good working knowledge of Microsoft Dynamics 365 Finance and Supply Chain Management - Procurement and Sources, Sales and Marketing, Production control, Master Planning, Product Information Management, System Administration, etc.
• Integrations developed on Azure services
• Power Platform, Microsoft Azure Services (logic apps, event grid etc.)
• Sound understanding of ITIL support concepts

Where you'll work

Hybrid - Basildon

Benefits

• Own a piece of Costa's success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• Explore even more of our perks here: costaperks