D365 Functional Consultant

ao.com; Bolton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading online retailer in Bolton is seeking a D365 Functional Consultant to optimize their Warehouse Management System within Dynamics 365. You will collaborate with multiple teams to capture business requirements, manage configurations, and lead testing efforts. The ideal candidate will possess at least 5 years of experience in a similar role, with a strong focus on warehouse operations and a proven ability to engage stakeholders effectively. This position offers various work benefits including a generous holiday allowance and wellness support.

Benefits

25 days holidays plus bank holidays

5% pension contribution

Discounted gym membership

Access to virtual GP and mental health support

Enhanced family leave policies

Free onsite parking and breakfast

Qualifications

• Minimum 5 years' experience as a Dynamics 365 Functional Consultant focused on WMS.
• In-depth understanding of warehouse operations and logistics.
• Hands-on experience with functional and regression testing using appropriate tools.

Responsibilities

• Collaborate with stakeholders to translate business processes into functional specifications.
• Lead testing and manage defects while validating outcomes.
• Deliver training sessions and create user guides for new features.

Skills

Dynamics 365 Functional Consultancy

Warehouse Management System (WMS)

Stakeholder engagement

Agile delivery methods

Troubleshooting and support

Tools

Azure DevOps

Power BI

Job description

We’re looking for a D365 Functional Consultant to play a key role in shaping and optimising our Warehouse Management System within Dynamics 365. You’ll work closely with warehousing, logistics, finance, and IT teams to capture business requirements, configure solutions, and deliver enhancements that keep AO moving efficiently.

This role is hands-on and varied. You’ll lead functional design, configuration, and testing, while supporting adoption through training and documentation. You’ll also collaborate on Finance & Operations (F&O) modules where needed and help integrate PowerApps and reporting solutions to give the business actionable insights.

From troubleshooting day-to-day issues to driving continuous improvement and championing new features, you’ll make sure our systems deliver real value and align with operational and strategic goals.

Here's What You Can Expect To Be Doing

• Collaborate with stakeholders across Warehousing, Logistics, Finance, and IT to translate business processes into functional specifications and system documentation
• Configure and optimise D365 WMS solutions, supporting Finance/F&O where applicable
• Lead functional, regression, and user acceptance testing; manage defects and validate outcomes
• Deliver training sessions and create user guides to support adoption of new features
• Provide day-to-day functional support for Dynamics 365 users, troubleshooting issues and ensuring system stability
• Maintain IT service management (ITSM) alignment and ensure service delivery meets SLAs
• Promote Dynamics 365 functionality and identify opportunities for adoption of new roadmap features
• Stay up to date with the latest developments in the Dynamics 365 ecosystem and apply best practices to optimise solutions

A Few Things About You

• Minimum 5 years’ experience as a Dynamics 365 Functional Consultant with a strong focus on WMS
• In-depth understanding of warehouse operations (inventory, receiving, picking, packing, replenishment, shipping)
• Experience with Finance (F&O) modules is beneficial
• Hands-on experience with functional and regression testing using Azure DevOps or similar tools
• Proven ability to configure ERP systems and translate business needs into functional solutions
• Strong stakeholder engagement and collaboration skills
• Experience providing application support via incident management and service requests
• Ability to manage multiple priorities in a fast-paced, agile environment

Desired experience:

• Familiarity with Agile delivery methods and tools (e.g., JIRA, Azure DevOps)
• Experience with Power BI for reporting and analysis
• Broader understanding of supply chain and logistics processes integrated with WMS and Finance modules

A Bit About Us

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!

To see all our benefits and perks, visit our AO Benefits page.