D365 CRM Product Lead – Up to £75K

Pearson Carter; Greater London; On-site; GBP 59,000 - 70,000; Full time

Job summary

A leading professional services group in Greater London seeks a Microsoft Dynamics CRM Owner to drive user adoption and system optimisation. This role involves managing the product roadmap, liaising with teams for training, and ensuring the CRM aligns with business needs. Candidates should have extensive experience with Microsoft Dynamics CRM and a strong record of driving tech adoption in complex environments. A competitive salary up to £70,000 and benefits such as 25 days annual leave are offered.

Benefits

25 days annual leave

Birthday off and 8 Bank Holidays

Flexible benefits allowance

Personal learning and development budget

Qualifications

• Extensive experience implementing and scaling Microsoft Dynamics CRM in a commercial environment.
• Strong track record of driving behavioral change and tech adoption in complex stakeholder environments.
• Hands-on, comfortable working with both end-users and executives.

Responsibilities

• Drive CRM adoption and user engagement across all teams.
• Lead onboarding, upskilling, and ongoing training tailored by role and function.
• Own the Product Roadmap, gather requirements, manage backlog, and prioritise features.

Skills

Implementation of Microsoft Dynamics CRM

Driving behavioral change and tech adoption

Stakeholder engagement

Translating business processes into CRM specifications

Job description

Location:London – 4 days a week in the office (no flex)
Salary:£70,000 MAX

Looking to take full ownership of a Microsoft Dynamics CRM platform within a fast-paced professional services group? Reporting into the CTO (with a dotted line to the CFO), this is an exciting opportunity to drive adoption, engagement, and system optimisation across Sales, Finance, Delivery, and Leadership teams.

The Role

Take charge of the Dynamics CRM platform, ensuring it aligns with real business needs while driving adoption across the organisation. Key responsibilities include:

• DriveCRM adoption and user engagementacross all teams.

• Leadonboarding, upskilling, and ongoing trainingtailored by role and function.

• Embed acontinuous feedback loopto iterate the CRM based on user needs.

• Own theProduct Roadmapand act asProduct Owner: gather requirements, manage backlog, and prioritise features.

• Scope and spec features based onreal user workflows and pain points.

• Liaise withinternal developers and third-party tech partnersto ensure quality delivery.

What You’ll Bring

• Extensive experience implementing and scalingMicrosoft Dynamics CRMin a commercial, professional services environment.

• Strong track record ofdriving behavioural change and tech adoptionin complex stakeholder environments.

• Deep understanding of howleadership, consulting, or talent businesses operate.

• Ahands-on, floor-walking approach, comfortable working with both end-users and executives.

• Skilled intranslating business processes into CRM specificationsand delivering through Agile teams.

• Expertise instakeholder engagement, governance, and change enablement.

Why Join?

• Competitive salary up to £70,000.

• 25 days annual leavebirthday off 8 Bank Holidays, with option to purchase up to 3 extra days.

• Flexible benefits allowance for personal choice.

• Personal learning and development budget for languages, professional qualifications, and training.

• Opportunity to take full ownership of a core business system within a fast-growing, professional services group.

Ready to take ownership of a high-impact CRM platform and drive adoption across the business?
Send your CV to [e-mail] call 0191 406 6111 to learn more.

Pearson Carter connects top-tier Microsoft professionals with world-class organisations.
Discover more at www.pearsoncarter.com