D365 CRM Business Analyst

Nigel Franks International; United Kingdom; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A forward-thinking organization in the United Kingdom is seeking a D365 CRM Business Analyst to support a major transformation initiative. This role focuses on understanding business needs, shaping Dynamics 365 CRM functionality, and enhancing customer interactions and processes. Responsibilities include gathering requirements, mapping processes, and defining solutions with strategic alignment. The position requires a strong background in business analysis, stakeholder engagement, and documentation. Offering a starting salary of up to £55k based on experience and additional benefits including enhanced life assurance and pension contributions.

Benefits

Starting Salary up to £55k

Enhanced Life Assurance

Pension Contributions

Qualifications

• Strong background in business analysis within D365 CRM or digital transformation environments.
• Ability to document complex processes and convert them into structured, actionable requirements.
• Confident working with both technical and non-technical stakeholders, ensuring clarity and alignment.

Responsibilities

• Work with stakeholders to capture, refine, and document business requirements.
• Translate business needs into clear user stories and acceptance criteria.
• Conduct analysis to identify gaps between current system capabilities and future requirements.
• Collaborate with technical teams on solution design and data migration needs.
• Facilitate workshops and review sessions to validate requirements.

Skills

Business analysis

D365 CRM experience

Documentation

Stakeholder engagement

Analytical techniques

Job description

D365 CRM Business Analyst

London, Hybrid (1-2 days weekly)

Nigel Frank International are partnered with a forward-thinking organisation is seeking a D365 CRM Business Analyst to support the delivery of a major transformation initiative. The role focuses on understanding business needs, shaping Dynamics 365 CRM functionality, and ensuring the platform is designed to improve customer interactions and internal processes.

You’ll be tasked with acting as a link between operational teams and technical specialists, the Business Analyst will gather requirements, map processes, and help define solutions that align with strategic objectives.

Responsibilities

• Work with stakeholders to capture, refine, and document business requirements, user journeys, and process flows.
• Translate business needs into clear user stories and acceptance criteria to support development and prioritisation.
• Conduct analysis to identify gaps between current system capabilities and future requirements.
• Collaborate with technical teams on solution design, data migration needs, and integration considerations.
• Facilitate workshops, interviews, and review sessions to validate requirements and support change adoption.

Skills

• Strong background in business analysis within D365 CRM or digital transformation environments.
• Ability to document complex processes and convert them into structured, actionable requirements.
• Confident working with both technical and non-technical stakeholders, ensuring clarity and alignment.
• Experience supporting system integrations, data mapping, and solution design discussions.
• Skilled in leading workshops and using analytical techniques to validate and refine requirements.

Benefits

• Starting Salary - up to £55k dependant on experience
• Enhanced Life Assurance, Pension Contributions and more!