D365 CE Functional Consultant

Innovative Tech People; Remote; GBP 45,000 - 75,000; Full time

Job summary

A leading tech consultancy in the UK is seeking a Dynamics 365 Customer Engagement (CE) Functional Consultant. The role involves configuring and customizing Dynamics 365 CE applications, working closely with stakeholders to gather business requirements, and providing end-user training. The ideal candidate should have 2-5 years of experience with Dynamics 365 CE and a strong understanding of business processes. The position offers a competitive salary and opportunities for professional growth.

Benefits

Competitive salary and benefits package

Opportunities for professional growth

Collaborative team environment

Exposure to diverse projects

Qualifications

• 2-5 years experience working with Dynamics 365 CE (CRM).
• Strong knowledge of CE modules such as Sales and Customer Service.
• Experience with data migration and integration concepts.

Responsibilities

• Gather and analyze business requirements from stakeholders.
• Configure and customize Dynamics 365 CE applications.
• Support data migration and integration activities.

Skills

Dynamics 365 CE experience

Stakeholder management

Business process understanding

Power Platform knowledge

Excellent communication skills

Tools

Power Apps

Power Automate

Job description

Overview

Job Title: Dynamics 365 Customer Engagement (CE) Functional Consultant

Location: Remote - UK

We are seeking a Dynamics 365 CE Functional Consultant to join the team. The ideal candidate will have hands-on experience in implementing and configuring Microsoft Dynamics 365 CE modules, with a strong understanding of business processes and the ability to translate requirements into effective solutions.

Responsibilities

• Work closely with stakeholders to gather and analyze business requirements.
• Configure and customize Dynamics 365 CE applications (Sales, Customer Service, Marketing, etc.).
• Design and deliver functional solutions aligned with best practices.
• Support data migration, integration, and testing activities.
• Provide end-user training and documentation.
• Collaborate with technical teams to ensure seamless delivery of solutions.
• Participate in workshops, demos, and client meetings.

Required Skills & Experience

• 2-5 years experience working with Dynamics 365 CE (CRM).
• Strong knowledge of CE modules (Sales, Customer Service, Marketing).
• Experience with Power Platform (Power Apps, Power Automate).
• Understanding of business processes in sales, service, and marketing.
• Ability to write functional specifications and user stories.
• Familiarity with data migration and integration concepts.
• Excellent communication and stakeholder management skills.

Desirable Skills

• Experience with Azure services and integrations.
• Knowledge of Dynamics 365 Field Service or Project Operations.
• Basic understanding of JavaScript and plugins for CE customization.
• Microsoft certifications (MB-210, MB-230, PL-200) are a plus.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and certification.
• Collaborative and supportive team environment.
• Exposure to diverse projects and industries.