D365 CE Business Analyst | London

Nigel Frank International; City Of London; Remote; GBP 55,000 - 65,000; Full time

Job summary

A leading technology recruitment firm is seeking a Business Analyst to support high-quality CRM solutions, particularly within the Not-for-Profit sector. The candidate will gather and analyze requirements, improve processes, and work closely with technical teams. Proven experience with Microsoft Dynamics 365 is essential. The role offers flexibility with remote work and occasional site visits.

Benefits

Collaborative team culture

Flexibility to work across multiple projects

Qualifications

• Proven experience as a Business Analyst in CRM or ERP implementation environments.
• Hands-on experience with Microsoft Dynamics 365 or similar CRM platforms.
• Familiarity with Agile or Waterfall delivery methodologies.

Responsibilities

• Gather and document functional and non-functional requirements.
• Translate requirements into user stories for agile project delivery.
• Work closely with technical teams to design and support CRM solutions.

Skills

Stakeholder management

Analytical skills

Communication

Tools

Microsoft Dynamics 365

Job description

Job Details

Job Title: D365 CE Business Analyst

Employer: Nigel Frank International

Location: London, United Kingdom

Salary: 55k – 65k per annum DOE

Employment Type: Permanent

Reference Number: 23643_224318501

Job Title: Microsoft Dynamics CRM Business Analyst

Location: Remote (with client site visits as required)

Salary: 55k – 65k per annum DOE

Overview

A Microsoft Solutions Partner is seeking an experienced Business Analyst to support the delivery of high-quality CRM solutions, primarily within the Not-for-Profit (NFP) sector. The successful candidate will collaborate with consultants, developers, and project managers to gather and analyse requirements, optimise processes, and ensure CRM implementations deliver real business value.

Key Responsibilities

\>Gather and document functional and non-functional requirements through workshops and stakeholder meetings.
• Translate requirements into user stories, epics, and features for agile project delivery.
• Analyse and improve business processes to drive efficiency and effectiveness.
• Work closely with technical teams to design, configure, and support CRM solutions (primarily Microsoft Dynamics 365).
• Manage stakeholder relationships, supporting project planning, testing, and delivery.
• Conduct process mapping and document “As-Is” and “To-Be” workflows.
• Support testing, UAT, and end-user training to ensure successful adoption and system performance.

Candidate Profile

Essential Experience

• Proven experience as a Business Analyst in CRM or ERP implementation environments.
• Hands‑on experience with Microsoft Dynamics 365 or similar CRM platforms.
• Strong stakeholder management, communication, and analytical skills.
• Familiarity with Agile or Waterfall delivery methodologies.
• Experience working with Not-for-Profit organisations or charities.

Desirable Qualifications

• Exposure to ERP systems such as Dynamics 365 Business Central, NetSuite, or SAP Business One.

Additional Information

• Remote role with occasional client site visits.
• Collaborative, supportive team culture.
• Flexibility to work across multiple projects and sectors, with a focus on delivering meaningful impact in the NFP space.