D365 Business Central Support Consultant

Comley Jones; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Comley Jones is seeking a D365 Business Central Support Consultant to join an established Microsoft Partner. You will provide high-quality 1st/2nd line support, troubleshoot complex BC issues and guide customers through best practices.

The role is predominantly remote with occasional visits to the South of England office. You will collaborate with customers, consultants and technical teams to resolve issues and maximise value from Business Central.

Qualifications

• Solid experience supporting D365 Business Central.
• Previous experience with a Microsoft Dynamics Partner is highly desirable.
• Strong understanding of BC functionality and processes.
• Excellent problem-solving and analytical skills.

Responsibilities

• Provide 1st/2nd line support for Microsoft Dynamics 365 Business Central
• Investigate and resolve functional and technical issues
• Work directly with customers to understand and troubleshoot problems
• Manage support tickets through to resolution
• Escalate more complex issues where appropriate
• Liaise with development and consultancy teams to resolve technical issues
• Provide guidance and best-practice advice to customers
• Assist with system configuration and troubleshooting
• Maintain clear and accurate support documentation
• Build strong, long-term relationships with customers

Skills

D365 Business Central

Dynamics NAV

Job description

D365 Business Central Support Consultant

South of England | Remote | Up to £50,000 + Benefits

The Opportunity:

I'm currently working with an established Microsoft Partner who is looking to add an experienced D365 Business Central Support Consultant to their growing team.

This is an excellent opportunity for someone who enjoys working closely with customers, solving complex Business Central issues and being part of a collaborative Microsoft Partner environment.

The role is predominantly remote, with occasional attendance at the company's office in the South of England when required.

The Role:

As a D365 Business Central Support Consultant, you will be responsible for providing high-quality support to a diverse customer base, troubleshooting issues and helping clients get the most from their Business Central solutions.

You will work closely with customers, consultants and technical teams to investigate issues, identify solutions and ensure problems are resolved efficiently.

Key Responsibilities:

• Provide 1st/2nd line support for Microsoft Dynamics 365 Business Central
• Investigate and resolve functional and technical issues
• Work directly with customers to understand and troubleshoot problems
• Manage support tickets through to resolution
• Escalate more complex issues where appropriate
• Liaise with development and consultancy teams to resolve technical issues
• Provide guidance and best-practice advice to customers
• Assist with system configuration and troubleshooting
• Maintain clear and accurate support documentation
• Build strong, long-term relationships with customers

About You:

The ideal candidate will have:

• Solid experience supporting D365 Business Central
• Previous experience working for a Microsoft Dynamics Partner is highly desirable
• Strong understanding of Business Central functionality and processes
• Excellent problem-solving and analytical skills
• Strong customer service and communication skills
• The ability to manage multiple support issues and priorities
• A proactive and collaborative approach
• The confidence to communicate with customers at all levels

Experience with Dynamics NAV would also be advantageous.

What's on Offer?

• Salary up to £50,000
• Predominantly remote working
• Occasional office attendance in the South of England
• Opportunity to join an established Microsoft Partner
• Varied customer base and interesting Business Central projects
• Supportive and collaborative team environment
• Excellent opportunity for continued career development

Interested?

If you're a D365 Business Central Support Consultant looking for a new opportunity with an established Microsoft Partner, I'd love to hear from you.