D365 BC Support Team Lead

Pearson Carter; Remote; GBP 51,000 - 60,000; Full time

Job summary

A leading technology recruitment firm is seeking a D365 BC Support Team Lead. This fully remote role involves team management, incident prioritization, and documentation oversight. Candidates should have strong experience as a 2nd/3rd line BC Support Consultant with excellent troubleshooting and problem-solving skills. This is an excellent opportunity for those looking to lead a collaborative team culture in a reputable organization with a strong project pipeline.

Qualifications

• Strong experience as a 2nd/3rd line BC Support Consultant.
• Ability to manage competing priorities in a fast-paced, customer-facing environment.
• Proven experience managing, mentoring, or leading people.

Responsibilities

• Lead, mentor, and guide team members.
• Prioritize and allocate incidents and service requests.
• Maintain the knowledge base and document incident details.
• Establish, monitor, and report on service delivery KPIs.

Skills

Strong troubleshooting skills

Problem-solving skills

Team management

Communication skills

Stakeholder management

Job description

D365 BC Support Team Lead – (Remote) – UK Citizen/ILR

Pearson Carter are currently recruiting a D365 BC Support Team Lead for one of the UKs most reputable Solutions Partners. They have a relentless focus on employee and client satisfaction, resulting in a culture with long tenures, lasting business relationships and a strong project pipeline.

Responsibilities

• Team management – Lead, mentor and guide team members whilst fostering a collaborative team culture
• Incident management – Prioritise and allocate incidents and service requests based on urgency and impact.
• Documentation – Maintain the knowledge base and oversee accurate and effective documentation of incident details and troubleshooting steps
• Reporting & Metrics – Establish, monitor and report on service delivery KPIs

Experience

• Strong experience as a 2nd/3rd line BC Support Consultant
• Excellent troubleshooting and problem solving skills
• Ability to manage competing priorities in a fast-paced, customer-facing environment. Strong communication and stakeholder management skills
• Proven experience managing, mentoring or leading people (formal or informal)

Salary

• A salary of upto £60k is available

Location

• This role is fully remote

How to Apply

Please apply today with your CV to be considered for this position. You can also get in touch with me directly at [e-mail] or 0191 406 6111.

Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe.

Keywords: D365, BC, Dynamics 365, Microsoft Dynamics NAV öğret, Dynamics NAV, Navision, Microsoft NAV, Dynamics NAV Jobs, Navision Jobs, NAV 2015, NAV 2016, NAV 2017, 2015, 2016, 2017, 2018, 365, Business Central Job, End User, Microsoft Gold Partner, Consultant, Implementation, Analyst,SSD, Functional, London, Surrey, Kent Sussex, Hertfordshire, Bedford verdadera, Essex, Reading Oxfordshire.