Cycle Training Administrator

Essex County Counci; Chelmsford; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

Essex County Council is seeking a Cycle Training Administrator for a fixed term or secondment of up to 18 months in Chelmsford. The role focuses on administering cycle training bookings, handling calls, processing invoices, and ensuring operational efficiency across Essex cycling schemes.

Reporting to the Cycling Officer, you will manage online bookings, maintain records in line with GDPR, and support the cycling team’s objectives with a commitment to quality service and flexible working

Qualifications

• Educated to RQF level 2 (GCSE) or equivalent by experience.
• Good communication skills.
• Ability to work with a minimum of supervision.
• IT literate and familiarity with MS Office software and database management
• Knowledge of GDPR and ECC Privacy protocols
• Evidence of continuing professional development and expert knowledge in relevant professional area

Responsibilities

• Deal effectively with and resolve booking enquiries, escalating non-routine issues as needed.
• Provide efficient administration of internal systems in Essex.
• Provide a full range of administrative and clerical support.
• Maintain a high level of customer service with prompt calls and emails.
• Perform data inputs and GDPR compliant record keeping.
• Support Cycling team objectives within performance management framework.

Skills

Good communication

IT literate

MS Office

Driving licence

GDPR knowledge

Education

GCSE or equivalent

Tools

MS Office

Job description

Cycle Training Administrator

Fixed Term,Full Time

£25,959 to £27,613 per annum

Location: Chelmsford

Working Style: Anywhere worker

Please note this vacancy is available as a fixed term contract or secondment opportunity for up to 18 months. This role includes a requirement to work from County Hall, Chelmsford on Tuesdays. From time to time, you may also be required to attend other Essex County Council offices to meet operational needs.

The Opportunity

The Highways and Transportation team’s priority is to create a Safer Greener Healthier County and increase the use of sustainable transport through modal shift, sustainably designed transport schemes and improving alternatives. Our aim is to provide and promote credible alternatives to the private car, through a menu of active travel (walking and cycling) measures throughout Essex. A key part of this is ensuring that Essex residents can cycle confidently and safely, through the provision of appropriate training.

To provide administration services for cycle training bookings for all cycling courses co-ordinated by the team, within Essex. Reporting to the Cycling Officer, the role will be responsible for answering the telephone, co-ordinating bookings (booked online), processing invoices and undertaking all aspects of administration to ensure smooth running of the cycle training schemes being delivered in the area.

To read more about our business area, please visit: Place and Customer

Accountabilities

• Deal effectively with and resolve booking enquires, only referring or escalating those of a non-routine nature
• Provide efficient and effective administration of internal systems in Essex
• Provide a full range of administrative and clerical support as required
• Provide a high level of customer service by ensuring that calls and emails are answered promptly, using own initiative, and appropriately deciding on the use of standard template letters
• Undertake data inputs as required, updating computer and manual files, dealing with routine matters and enquiries as appropriate, ensuring that GDPR regulations are adhered to
• Maintain an effective working environment and regard other’s welfare
• Support with achieving the objectives of the Cycling team as and when required
• Specific individual and shared targets and objectives are defined annually within the performance management framework

The Experience You Will Bring

• Educated to RQF level 2 (GCSE) or equivalent by experience
• Good communication skills.
• Ability to work with a minimum of supervision.
• IT literate and have familiarity and experience with MS Office software and database management
• Knowledge of GDPR and ECC Privacy protocols
• Evidence of continuing professional development and expert knowledge in relevant professional area

Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle,or the ability to meet the mobility requirements of the role through other means.

Please note that visa sponsorship is not available for this role. Applicants must have a current, unrestricted right to work in the UK.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In March 2026, the Government announced that councils in Greater Essex will be reorganised into five new unitary authorities from April 2028. In addition to this, Greater Essex has been accepted on to the devolution priority programme, where we will work towards establishing a Mayoral Combined County Authority. You can read more about these changes, and what this may mean for this role, on our careers site.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email [e-mail]

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