Cyber Security Technical Account Manager - Systems Integrator

Hamilton Barnes Associates Limited; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A cybersecurity solutions provider is seeking an experienced Cyber Security Technical Account Manager to enhance client relationships and deliver tailored security solutions. This role requires exceptional communication skills and a robust background in cybersecurity to manage expectations and provide strategic guidance. The position offers a competitive salary of £50,000 - £60,000 and a remote-first work model.

Benefits

Career development opportunities

Collaborative culture

Mission-driven environment

Qualifications

• Proficient in cybersecurity operations and incident response workflows.
• Familiar with SLAs, KPIs, and service reporting frameworks.

Responsibilities

• Lead technical service reviews and roadmap sessions.
• Provide guidance on MSS and XDR optimization.
• Act as the technical voice of the customer and manage escalations.

Skills

5+ years' experience in technical service delivery

Knowledge of MSS, XDR, SIEM, SOAR

Experience managing complex client environments

Excellent communication skills

Proven track record of building trust

Job description

Overview

Ready to drive impactful relationships in the cybersecurity space?

Join a trusted cybersecurity solutions provider recognised for safeguarding organisations across industries with advanced services in threat detection, incident response, compliance, and managed security. With a strong track record of protecting businesses against evolving cyber risks, the organisation continues to deliver measurable security outcomes through innovation, expertise, and client-focused partnerships.

The team is hiring a Cyber Security Technical Account Manager to build and strengthen client relationships while ensuring the successful delivery of tailored security solutions. This role involves acting as the key liaison between technical teams and enterprise clients, providing strategic guidance, managing expectations, and driving alignment between business goals and cybersecurity initiatives.

Make your next move. Apply now!

Responsibilities

• Lead technical service reviews, Quarterly Business Reviews (QBRs), and roadmap sessions
• Provide guidance on MSS and XDR optimisation, configuration, and performance
• Act as the technical voice of the customer and manage complex escalations
• Analyse service data to provide clear insights and recommendations
• Support renewal and upsell efforts with technical insight and evidence
• Work cross-functionally to resolve issues and contribute to service improvement initiatives

Skills/Must have

• 5+ years\' experience in technical service delivery, SOC, or cybersecurity operations
• Strong knowledge of MSS, XDR, SIEM, SOAR, and incident response workflows
• Experience managing complex client environments and technical escalations
• Familiarity with SLAs, KPIs, and service reporting frameworks
• Excellent communication skills, with the ability to translate technical content for all audiences
• Proven track record of building trust with both technical and non-technical stakeholders

Benefits

• Remote-first role with occasional client site or office presence
• Chance to work in a mission-driven cybersecurity environment
• Career development through exposure to technical innovation and strategic delivery
• Collaborative, supportive culture with a focus on service excellence

Salary

• £50,000 - £60,000 base salary per annum