Cyber Incident Manager

Cfc; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

CFC is seeking a Cyber Incident Manager in London (UK) to coordinate and manage cyber incidents from initial notification through to resolution. The role focuses on project coordination, stakeholder management, communication, organisation and decision-making, rather than hands-on technical cybersecurity.

You will be the central point of coordination during an incident, ensuring the right people are engaged, actions progress, stakeholders are informed, and clients receive an exceptional

Qualifications

• Exceptional communication and stakeholder management skills.
• Strong decision-making abilities with confidence to recommend and back them.
• Proven project coordination or project management experience.
• Excellent attention to detail and organisational capability.
• Ability to manage multiple priorities and meet tight deadlines.

Responsibilities

• Manage cyber incidents from triage through to resolution.
• Act as primary client contact during an incident.
• Coordinate technical specialists, investigators and support teams to ensure actions are completed.
• Lead incident calls and stakeholder meetings.
• Manage action plans, timelines, priorities and deliverables.
• Provide regular updates to clients, insurers, legal counsel and internal stakeholders.
• Translate technical information into clear business-focused communication.
• Collaborate with executives and senior leaders to support decision making.
• Maintain incident records, reports and documentation.
• Support lessons learned and continuous improvement activities.
• Build trusted relationships with clients and key stakeholders.
• Identify risks, issues and opportunities for improvement throughout the incident lifecycle.

Skills

Stakeholder management

Decision making

Project coordination

Attention to detail

Multitasking

Job description

Cyber Incident Manager

Are you calm under pressure, confident making decisions, and able to communicate effectively with people at every level of an organisation?
We're looking for a Cyber Incident Manager to coordinate and manage cyber incidents from initial notification through to resolution. Whilst you'll work closely with technical specialists, this role is focused on project coordination, stakeholder management, communication, organisation and decision-making rather than hands-on technical cybersecurity.
You will become the central point of coordination during an incident, ensuring the right people are engaged, actions are progressing, stakeholders are informed, and clients receive an exceptional experience during what is often a challenging and stressful time.
This role is ideal for someone with strong organisational skills, professional confidence, excellent communication abilities and the judgement to assess information, make decisions and back themselves. Department Global Security Services Employment Type Permanent - Full Time Location UK - London Workplace type Hybrid Reporting To Joe Scully

Key Responsibilities

• Managing cyber incidents from triage through to resolution.
• Acting as the primary point of contact for clients during an incident.
• Coordinating technical specialists, investigators and support teams to ensure actions are completed.
• Leading incident calls and stakeholder meetings.
• Managing action plans, timelines, priorities and deliverables.
• Providing regular updates to clients, insurers, legal counsel and internal stakeholders.
• Translating technical information into clear business-focused communication.
• Working closely with executives and senior leaders to support decision making.
• Maintaining incident records, reports and documentation.
• Supporting lessons learned and continuous improvement activities.
• Building trusted relationships with clients and key stakeholders.
• Identifying risks, issues and opportunities for improvement throughout the incident lifecycle.

Skills, Knowledge and Expertise

• Exceptional communication and stakeholder management skills.
• Confidence speaking with people at all levels, including CEOs, CFOs, General Managers, IT Managers and business owners.
• Strong decision-making skills and the confidence to make recommendations and stand behind them.
• Strong project coordination or project management skills.
• Excellent attention to detail and organisational capability.
• Ability to manage multiple priorities and competing deadlines.
• Strong written communication and report-writing skills.
• Professional judgement and problem-solving ability.
• Commitment to delivering an exceptional customer experience.

Highly Regarded

• Experience in incident management, project management, operations, client service, consulting or professional services environments.
• Experience coordinating complex projects or stakeholder groups.
• Cybersecurity knowledge is beneficial but not required.
• Experience working in insurance, legal, technology or risk-related industries.

Core Values

Love what you do:

We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.

Challenge everything:

We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.

Have fun, be good:

Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.

About CFC

CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting‑edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.
Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1200 staff and is trusted by more than 100,000 businesses across 90 countries.
At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.
CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
Feeling like you need to tick every box before applying? We see things differently. In a rapidly scaling company like ours, ambition and the drive to learn count for more than a 'perfect' checklist. We're building the future of insurance, and that requires diverse talent eager to grow with us. If this role excites you and you're ready to make a significant impact, bring your unique background and let's build something great together.

Our Hiring Process

Stage 3:

1st Stage Interview

Stage 4:

2nd Stage Interview

Stage 5:

Offer

Stage 6:

Hired

Stage 1:

Applied

Stage 2:

Application Review

Stage 3:

1st Stage Interview

Stage 4:

2nd Stage Interview

Stage 5:

Offer

Stage 6:

Hired

Stage 1:

Applied

Stage 2:

Application Review

Stage 3:

1st Stage Interview

Stage 4:

2nd Stage Interview

Stage 5:

Offer

Stage 6:

Hired